Master of Public Administration and Management

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https://hdl.handle.net/20.500.11951/823

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An Assessment of Conflict Management Resolution Techniques on Employee Relations in Public Organizations
(Uganda Christian University, 2024-10-08) Gastone Biryomumaisho
The study's objective was to evaluate how conflict management strategies affect employee relations in public organizations, using the Mukono district as a case study. It primarily concentrated on determining the reasons behind employee conflicts in the Mukono district, identifying the strategies for conflict resolution that the district has implemented, and assessing the impact of these strategies on employee relations in the Mukono district. A cross-sectional descriptive research design was employed to conduct the study, and both quantitative and qualitative research methods were applied. Key informants were chosen through the use of purposive sampling, and a simple random sampling procedure yielded a sample size of 65. Questionnaires and interviews were used to gather the data. The study findings revealed that conflicts in Mukono District Local overnment are primarily caused by role ambiguity, resource competition, personality clashes, and political interference in technical decisions. Conflict management techniques like compromise, collaboration, and arbitration were found to be the most effective in improving employee relations, fostering cooperation, morale, and trust, while avoidance and competition had no significant effect. The regression model showed that 32.7% of the variance in employee relations (R² = 0.327) was explained by these conflict resolution methods, with compromise (β = 0.379), arbitration (β = 0.263), and accommodation (β = 0.185) having the strongest positive impacts. Lastly, the study recommended the need for clearer role definitions, equitable resource allocation, and ongoing interpersonal skills training to reduce onflicts in Mukono District Local Government. It was also recommended that political leaders should limit interference in technical decisions, and Alternative Dispute Resolution (ADR) methods should continue to be utilized for quick, effective conflict resolution. Prioritizing collaboration, compromise, and arbitration over avoidance and competition will foster trust, morale, and cooperation, ultimately improving employee relations and organizational performance.
Assessing Employee Relations Strategies and Staff Productivity in Public Hospitals in Uganda: A Case Study of Old Mulago Hospital Kampala
(Uganda Christian University, 2024-06-25) Tanazio Hillary Murangira
The primary objective of this study was to assess the effect of employee relations strategies on staff productivity at Old Mulago Hospital Kampala. Specifically, the study established the effect of: employee communication strategy, employee participation strategy and negotiation strategy on staff productivity at Old Mulago hospital Kampala. A case study research design was adopted, employing a quantitative research approach. Data was collected from 82 respondents from Old Mulago hospital using self-administered questionnaires. Descriptive statistics, including frequencies, percentages, mean, and standard deviation, were employed for data analysis, while inferential statistics such as Pearson's Correlation coefficient and linear regression were used. The study found that employee communication (r = 0.504, p<0.05); employee participation (r = 0.401, p<0.05) and negotiation (r = 0.609, p<0.05) are significant and positively correlated with staff productivity at Old Mulago hospital. Employee communication, employee participation and negotiation were found to significantly predict staff productivity by 44.1% (Adjusted R2 = 0.441). It is concluded that employee communication, employee participation and negotiation as employee relations strategies have significant positive relationship with staff productivity at Old Mulago hospital. To enhance staff productivity, the study recommended that the management of Mulago hospital should: provide training programs to improve managers’ and supervisors’ communication skills; provide more scope for employees’ voice to effectively communicate their concerns to management and build good employee relations that can foster staff productivity; establish a structured feedback mechanism to encourage employee input on various organizational aspects; create more opportunities for employees to express their opinions; implement direct dialogue mechanisms like joint work committees or team meetings; empower their staff to effectively advocate for their interests and engage in constructive collective bargaining agreement; and promote transparent communications during and after negotiations.
Assessing the effectiveness of Decentralised Human Resource Function in improving Health Service Delivery in Mukono Health Center 1V
(Uganda Christian University, 2024-06-19) Beatrice Ohuriire
The study assessed the effectiveness of decentralized human resource function in improving health service delivery in Mukono Health Center IV. It specifically focused on, establishing the effectiveness of recruitment autonomy on the quality of health service delivery in MHC IV, examining the effectiveness of career management control on the quality of health service delivery in MHC IV and establishing the effectiveness of performance management on the quality of health service delivery in MHC IV. The study was carried out using a cross-sectional survey research design where quantitative research approach was also used. The data was collected using questionnaires during the data collection, stratified sampling method was used. A sample size of 36 staff members of MHC IV was also used in the study. The study findings reveal significant correlations between recruitment autonomy (r = .653**, p < .05), career management control (r = .699**, p < .05), and performance management (r = .705**, p < .05) with the quality of health service delivery at MHC IV. Regression analyses further confirm the importance of these factors, showing significant coefficients for recruitment autonomy (β = 0.201, p = 0.000), career management control (β = 0.251, p = 0.000), and performance management (β = 0.323, p = 0.000), underscoring their critical roles in enhancing service delivery effectiveness. Lastly, the study recommends the need for MHC IV to enhance recruitment autonomy by refining the process to align with local healthcare needs, strengthen career management control by empowering staff in career development, maintain performance management practices for clear expectations and feedback, integrate performance incentives based on objective measures, and ensure supervisors are adequately trained to support staff. These measures collectively aim to improve service quality, foster a supportive work environment, and promote continuous improvement in healthcare delivery at MHC IV.
Effects of the Watoto Child Sponsorship Programs on Education Attainment Among Children Under Watoto Child Care Ministries
(Uganda Christian University, 2024-06-20) Esther Tabitha Makuma
The study examined the effects of the Watoto child sponsorship programs on education attainment among children under Watoto Child Care Ministries. It specifically focused on; establishing the influence of financial aid on education attainment among children, examining the influence of mentorship on education attainment among children and finding out the influence of community involvement on education attainment among children under Watoto Child Care Ministries. The study was carried out using a cross-sectional survey research design where both quantitative and qualitative research approaches were also used. The data was collected using questionnaires and interviews during the data collection, both purposive and simple random sampling methods were used. A sample size of 80 children that have benefited from the program and 10 program implementers was also used in the study. From the study findings, it was revealed that the Watoto child sponsorship program significantly enhances educational attainment among children through financial aid, mentorship, and community involvement. Financial aid alleviates financial burdens, ensuring school attendance and improving academic performance (r = .568**, p < .05; β = 0.351, t = 8.869, p = 0.000). Mentorship provides personalized guidance and motivational support, fostering essential life skills and academic success (r = .473**, p < .05; β = 0.303, t = 8.264, p = 0.000). Community involvement creates a supportive environment, expands resources, and promotes collaborative efforts, contributing to positive educational outcomes (r = .367**, p < .05; β = 0.214, t = 2.423, p = 0.000). Lastly, the study recommended enhancing financial aid, strengthening mentorship programs, increasing community involvement, implementing regular assessment mechanisms, and scaling up the Watoto child sponsorship program. These measures aim to ensure comprehensive educational support, personalized guidance, community engagement, effective evaluation, and expanded reach, thereby improving educational attainment and socio-economic development.
Examining the Effects of Youth Livelihood Programme on Youth Employment in Nadunget Subcounty Moroto District
(Uganda Christian University, 2024-10-14) Pamella Akello
This paper aimed to assess the impact that YLP has on household incomes among youths in Moroto District, Uganda. Using a cross-sectional research design, a sample size of 119 respondents has been purposively sampled for simple random sampling. To this end, quantitative data will be collected using structured surveys and analyzed using SPSS v20.0 while qualitative insights will be obtained from key informant interviews and analyzed thematically. Thus, the three specific objectives of this study were: (1) to test the effect of vocational marketable skills on households' income; (2) to test the effect of financial support on household income; and (3) to test the influence of entrepreneurship and life skills on household income. The results of a strong positive relationship between vocational skills and income of the household were 0.732, indicating that the better vocational training results in a considerable rise in income levels. Additionally, financial support influences income considerably and is assured by the correlation of 0.689. The research also showed that development of entrepreneurship and life skills is positively related to household income, with a correlation coefficient of 0.675. Overall, the findings indicate that YLP increases the household income of the youth in Moroto District through targeted vocational training, financial support, and entrepreneurship education. The study calls for further investment in skill development and financial support as a continuous process of empowering the youth for their economic wellbeing.
Factors Affecting Effective Solid Waste Management Practices in Mukono Central Division
(Uganda Christian University, 2024-05-27) Samuel Mpiima
The massive production of solid wastes especially in urban places of developing countries is a common occurrence especially in developing world, these waste products are usually improperly dumped thus posing a huge environmental and public health concerns. This study focused on examining the factors that affects sustainable management of solid wastes in Mukono Central Division. The research undertaking adopted a descriptive survey research design, data was collected using survey, in-depth interviews and observation methods and a stratified sampling technique was used in accessing a total sample size of 219. The study findings disclosed that a considerate proportion of residents in Mukono central division practiced rudimental solid waste management within their premises, there are also a common practice of illegal dumping and open burning. The residents demonstrated low level of knowledge in properly managing solid waste but indicated positive attitudes towards practicing it. It was further disclosed that there were very few solid waste collection facilities within the study area. The researcher recommends that Mukono central division should promulgate a comprehensive legal and policy framework with strong penalties for illegal dumping and encouraging incentives for those that practices proper waste management methods.
Factors Affecting the Implementation of Physical Education in Primary Schools in Uganda. A Case of Primary Schools in Lugazi Municipality Buikwe District
(Uganda Christian University, 2024-10-08) Janet Lindah Tumuhairwe
With a focus on primary schools in the Buikwe District's Lugazi Municipality, the study sought to investigate the variables influencing the implementation of physical education in Ugandan primary schools. Its main objectives were to identify the factors related to teachers that affect how physical education is implemented in primary schools, evaluate the factors related to schools that affect how physical education is implemented in primary schools, and investigate the external factors that affect how physical education is implemented in primary schools in Lugazi Municipality. Utilizing both quantitative and qualitative research methods, the study was conducted utilizing a cross-sectional survey research methodology. Utilizing both purposive and simple random sampling techniques, 110 respondents were chosen as the sample size from the entire population. Utilizing questionnaires and interviews, data was gathered. In this regard, the study findings have shown that the three most influential factors that affect the implementation of PE in primary schools within Lugazi Municipality include teacher-related, school-related, and external factors. The teacher-related factors, such as lack of proper training for PE, negative attitude, or excessively large-sized classes, increased the implementation of PE by 21.4% (β = 0.214, p = 0.000). The school factors were inadequate facilities, equipment, and budget, hence causing the highest impact with an improved 45.4% β = 0.454, p = 0.000. External factors, such as parental support and cultural beliefs, constituted a 37.5% enhancement, β = 0.375, p = 0.000, hence showing that support is needed in every area. This study also recommended enhancing the training of teachers through specialist programs in physical education and continuous professional development, something particularly called for; improving resource allocations in respect of facilities and equipment; and providing government support with appropriate financing and policies to strengthen the delivery of physical education within schools. It also develops the need for increased involvement of parents and communities and partnerships with outside agencies to raise awareness and encourage support, overcoming cultural obstacles, especially for girls, to physical activities.
Internal Communication and Employee Performance in Uganda. Academics of Uganda Business and Technical Examinations Board
(Uganda Christian University, 2024-10-07) Stellah Ninsiima
The study investigated the influence of internal communication on employee performance at Uganda Business and Technical Examinations Board (UBTEB). The specific objectives were to: a) Examine the influence of communication flow on employee performance, b) Assess the influence of information quality on employee performance, and c) Analyze the influence of communication channels on employee performance at UBTEB. A cross-sectional research design was employed, utilizing quantitative approaches to analyze data using percentages, frequencies, mean differences, and standard deviation. The study population consisted of 110 UBTEB employees, with a sample size of 77 respondents determined using Krejcie & Morgan's tables. Both random and purposive sampling techniques were used, with purposive sampling targeting key informants such as Heads of Departments. The results revealed a statistically significant relationship between internal communication and employee performance. Multiple regression analysis indicated a strong positive correlation (R = 0.822) between the internal communication variables and employee performance. The R Square value of 0.676 suggests that 67.6% of the variability in employee performance is explained by communication flow, information quality, and communication channels. The p-values for communication flow and communication channels were highly significant at 0.000, well below the conventional threshold of 0.05, indicating a strong influence on employee performance. Information quality also had a statistically significant effect, with a p-value of 0.027. The study revealed that boosting communication flow, information quality, and channel diversification can considerably improve employee performance at UBTEB. It advised that UBTEB develop regular feedback mechanisms, undertake communication skills training, assess communication flows on a regular basis, and vary communication channels in order to promote an open communication culture. This study highlights the importance of internal communication in boosting employee performance and provides practical solutions for enhancing communication tactics within firms.
Management of Refugees and Socio-Economic Development in Kigoma Region Northwestern Tanzania
(Uganda Christian University, 2023-09-11) Veronica Samuel Ndomba
The study examines the impact of the presence of refugees on the socioeconomic development in the host communities in Kigoma region, Northwestern Tanzania. The study was motivated by the increased visible conflicts between the host population and refugees in Kigoma region regarding whether they are an asset or burden to the socioeconomic sphere of the state. Consequently, the study was conducted in Kasulu district that hosts the largest refugee camp in the region; hence its population bearing the testimonies of the effects of hosting refugees for a long period in their communities. Specifically, the study sought to examine the effect of the refugees’ influx on social service delivery to the host communities; analyze the economic benefits and losses because of the refugee settlements or camps in host communities; and assess the role of Government and International Organizations/Non-Governmental Organizations intervention in mitigating the effects of refugees in host communities. The cross-sectional research design was observed alongside the mixed methods approach that was applied on a sample of 132 respondents. The study findings draw a conclusion that the local people have benefited by the provision of social services because of the coming of the refugees; the social services sector is the sector which has benefited more from the presence of refugees. The sector, especially the condition of health facilities and the level of services improved with the arrival of the refugees. The health sector received substantial investment which contributed to the construction of several hospitals and clinics that were easily accessible in terms of distance and time by the residents in the community. Moreover, the social economic benefits or losses due to the arrival of refugees in the host communities were mixed. Refugee-related insecurity led locals to evacuate their homes and confiscated valuable property from local communities. On the other hand, the presence of refugees increased marketing and business prospects, as well as financial output. While refugees also supplied inexpensive labor, refugee activities gave locals job chances. The Government of Tanzania and its international relief counterparts have been on the frontline in ensuring the societies affected by the influx of refugees have been rejuvenated and continuously being rehabilitated in terms of resources and infrastructure. The study recommended the need for emergency preparedness in refugee-torn areas in line with appropriate institutional frameworks and laws that will be conducive to maximize the benefits of the refugees so that they can be more of an asset than a burden to the socioeconomic development of the local and state economy in general.
Review of the Implication of Cash Transfer Policy on Girls' Education in Juba Payam, South Sudan
(Uganda Christian University, 2023-09-22) Jacqueline Adot Kasara
ABSTRACT The study reviewed the cash transfer policy to establish its implication for girls' Education in Juba Payam primary school. The study was to establish the current trends of girls' enrollment, Retention, and dropout in primary schools in Juba Payam: and to determine the contribution of the cash transfer policy to girls' enrollment, Retention, and dropout in primary schools in Juba Payam; and, to assess the effectiveness of cash transfer policy on girls' enrollment, retention, and dropout in schools in Juba Payam. The research adopted a descriptive study with a quantitative approach in which, out of fifty-five respondents, a sample of 50 was selected and questionnaires administered to them. The study concludes that in selected primary schools, the conditional cash transfer has led to improvement in girls' education, based on the four indicators of girls' education enrollment, Retention, attendance, and performance of girls in schools improved courtesy of the conditional cash transfer policy. The Policy has mainly been more effective on the welfare of girls, as the results in the current study have shown that the dependent cash transfer conditions are instrumental in ensuring the effectiveness of girls' education. However, the factors that have hindered its full effectiveness include parents' education level, household income levels, and occupation of parents or guardians. Overall, there is a strong interlinkage between the implementation of conditional cash transfer policy and girls' education, implying that the dependent cash transfer policy, since its rollout in 2013, has positively improved girls' education in areas of girls' school enrollment, and Retention, attendance, and performance. The study recommends the need for policy sensitization for parents to be increased so that the parents understand the requirements and the condition of the Policy to ensure more effectiveness. Secondly, there should be consideration of expanding the policy scope and coverages to cover boys because they are also vulnerable, just like girls. The boy children are equally experiencing similar school challenges, which the ministry needs to address by extending the funds to bits in schools. That is subject to whenever there are funds availability by DFID. Thirdly, the Policy should be reviewed to cover all girls' rights from primary 1 to universities to cover the previously left out groups to benefit from the impact of conditional cash transfer on service delivery. The current Policy covers upper primary and secondary education leaving out post-secondary and tertiary learning. The recommendation is that all girls' rights from primary 1 to senior four should be covered by the Policy.
The Effect of Ineffective Communication on Customer Loyalty in the Public Sector, a Case Study of Centre for Languages and Communication Services (Clcs), Makerere University
(Uganda Christian University, 2024-06-20) Allen Ainembabazi
The study examined the effect of Ineffective Communication on Customer Loyalty in the Public Sector, a case study of Centre for Languages and Communication Services (CLCS), Makerere University. It specifically focused on; investigating the relationship between miscommunication and customer loyalty in CLCS, establishing the relationship between delayed communication and customer loyalty in CLCS and examining the relationship between technological barriers and customer loyalty in CLCS The study was carried out using a descriptive research design where both quantitative and qualitative research approaches were also used. The data was collected using questionnaires and interviews during the data collection, both purposive and simple random sampling methods were used. A sample size of 92 customers of CLCS and 10 staff of CLCS was also used in the study. The study findings revealed the critical role of effective communication and technological infrastructure in shaping customer satisfaction and loyalty at CLCS. Miscommunication, delayed communication, and technological barriers were identified as significant challenges that negatively impact customer loyalty. Addressing these issues is imperative for CLCS to maintain and enhance customer loyalty by fostering clarity, responsiveness, and efficiency in communication processes and technological systems. By prioritizing improvements in communication effectiveness and technological advancements, CLCS can cultivate positive customer experiences, bolster trust, and strengthen long-term loyalty among its clientele. Based on the study findings, it is recommended that the Centre for Languages and Communication Services (CLCS) at Makerere University implement comprehensive communication training for staff to enhance clarity and responsiveness, modernize technological infrastructure to eliminate barriers, establish clear communication protocols for timely interactions, and conduct regular assessments to continuously improve communication effectiveness and meet customer needs.
The Effect of Training on Staff Performance Among Private Secondary Schools in Mukono Municipality, Mukono District
(Uganda Christian University, 2024-06-20) Daneil Kamara
The study aimed at assessing the effect of Training on Staff Performance among Private Secondary Schools in Mukono Municipality, Mukono district. It specifically examined the effect of off-job training on Staff Performance among Private Secondary Schools, effects of on-job training on Staff Performance among Private Secondary Schools, and the strategies to improve staff performance among Private Secondary Schools in Mukono Municipality, Mukono district. This study adopted a descriptive research design. The study adopted both quantitative and qualitative approaches. The study collected data from 5 Head Teachers and 50 teachers at from the selected 5 private secondary schools in Mukono Municipality, Mukono district. The study used purposive and simple random sampling techniques. The study used qualitative and quantitative methods of data collection and these included interviews and questionnaire methods of data collection. Two types of analyses were conducted and these included quantitative and qualitative analyses. The study found out on-job training among Private Secondary Schools including job rotation at the school, mentoring done at the school, Job Instruction is practiced at the school, Internship Training opportunities are supported by the school, self-instructional training is supported by the school, apprenticeship is conducted at the school among others. Findings on Off-job training among Private Secondary Schools revealed use of classroom lectures, workshops and seminars are used, simulation is conducted, case studies are done, role-playing among others. Findings on Training and Staff performance among Private Secondary Schools showed that communication skills improves after training, training helps to reduce tension and conflict between them and other institutional members, training improves staff attitude towards work, boosts staff enthusiasm to work better, staff is able to achieve a measurable sense of ownership of the school among others. In conclusion therefore, training and staff performance is significantly related as revealed by majority respondents during the study. The study recommends that private schools management needs to help staff to know what staff training is and make them understand the importance of it. The School Directors‟ department could explain to the teachers about the objectives of training and how they will benefit from the training. Meanwhile, the employees should be told how they can use what they learnt from the trainings in the future.
The Role of School Management Committee in the Achievement of Universal Primary Education (UPE) Program Objectives in Selected Primary Schools in Mukono District, Uganda
(Uganda Christian University, 2024-10-07) Shallot Ankunda
The study intended to establish the role of the School Management Committee in ensuring achievements of the UPE program objectives within selected primary schools in Mukono District, Uganda. It focused specifically on establishing the contribution of the governance role of the school management committee to the achievement of the UPE program objectives in primary schools, assessing the contribution of the monitoring and evaluation role of the school management committee to the attainment of UPE program objectives in primary schools, and examining the contribution of the community involvement role of the school management committee to the achievement of UPE program objectives in primary schools. In addition to using both quantitative and qualitative research methods, the study was conducted using a cross-sectional survey research methodology. Using key informants through purposive sampling and the basic random sampling procedure, a sample size of 44 was obtained. Questionnaires and interviews were used to gather data. These research findings show that good governance of SMCs significantly enhances the attainment of the objectives of Universal Primary Education in Mukono District. The Pearson's correlation is strong and positive, relating governance practices to the success of UPE: r = 0.644, p < 0.05. With β = 0.317 and t = 5.003 at p = 0.004, 31.7% changes in the outcomes of UPE were explained by good governance. M&E also play an important role at r = 0.656 and p < 0.05; from β = 0.332, t = 4.686, and p = 0.000, showing that 33.2% of the success in UPE is linked to an effective M&E practice. In addition, community participation enhances UPE performance significantly: r = 0.623, p < 0.05, where UPE goals increase by 24.8% for every unit increase in community participation-β = 0.248, t = 3.076 and p = 0.003. It also recommended the improvement in governance practices of SMCs through selective training and resource allocation; improvement in M&E systems through robust frameworks and training; and involvement of communities through school-community interaction. Recommendations also include better resourcing and support for SMCs to carry out their functions more effectively and coordination between the SMCs and the educational authorities should be strengthened so that efforts for UPE are more in tune with national policy and will be more successful.

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