UCU Digital Institutional Repository(UCUDIR)

Welcome to the Uganda Christian University Digital Institutional Repositoy (UCUDIR). This is the University's official Institutional Repository. It aims to collect, preserve and showcase the intellectual output of staff and students of UCU. This growing collection of research includes peer-reviewed articles, book chapters, working papers, theses, and more.

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Communities in UCUDIR

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Now showing 1 - 8 of 8

Recent Submissions

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The Effect of Ineffective Communication on Customer Loyalty in the Public Sector, a Case Study of Centre for Languages and Communication Services (Clcs), Makerere University
(Uganda Christian University, 2024-06-20) Allen Ainembabazi
The study examined the effect of Ineffective Communication on Customer Loyalty in the Public Sector, a case study of Centre for Languages and Communication Services (CLCS), Makerere University. It specifically focused on; investigating the relationship between miscommunication and customer loyalty in CLCS, establishing the relationship between delayed communication and customer loyalty in CLCS and examining the relationship between technological barriers and customer loyalty in CLCS The study was carried out using a descriptive research design where both quantitative and qualitative research approaches were also used. The data was collected using questionnaires and interviews during the data collection, both purposive and simple random sampling methods were used. A sample size of 92 customers of CLCS and 10 staff of CLCS was also used in the study. The study findings revealed the critical role of effective communication and technological infrastructure in shaping customer satisfaction and loyalty at CLCS. Miscommunication, delayed communication, and technological barriers were identified as significant challenges that negatively impact customer loyalty. Addressing these issues is imperative for CLCS to maintain and enhance customer loyalty by fostering clarity, responsiveness, and efficiency in communication processes and technological systems. By prioritizing improvements in communication effectiveness and technological advancements, CLCS can cultivate positive customer experiences, bolster trust, and strengthen long-term loyalty among its clientele. Based on the study findings, it is recommended that the Centre for Languages and Communication Services (CLCS) at Makerere University implement comprehensive communication training for staff to enhance clarity and responsiveness, modernize technological infrastructure to eliminate barriers, establish clear communication protocols for timely interactions, and conduct regular assessments to continuously improve communication effectiveness and meet customer needs.
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An Assessment of Public Private Partnership Best Practices on the Effectiveness of the Naads Programme in Uganda: A Case of Mukono District, Uganda
(Uganda Christian University, 2024-06-21) Fulatu Namboozo
The study conducted an assessment of PPP best practices on the effectiveness of the NAADS programme in Uganda: a case of Mukono District, Uganda. It specifically focused on; establishing the effect of stakeholder engagement in PPP on the effectiveness of the NAADS programme, examining the effect of contract performance and monitoring in PPP on the effectiveness of the NAADS programme finding out the effect of risk management in PPP on the effectiveness of the NAADS programme in Mukono district. The study was carried out using a cross sectional survey research design where both quantitative and qualitative research approaches were also used. The data was collected using questionnaires and interviews during the data collection, both purposive and simple random sampling methods were used. A sample size of 80 respondents who are farmers that have benefited from the NAADS program in Nyenje parish plus the management of MDLG was also used in the study. From the findings, it was revealed that there are significant positive relationships between stakeholder engagement (r = 0.875, p < 0.05), contract performance and monitoring (r = 0.848, p < 0.05), and risk management (r = 0.833, p < 0.05) in public-private partnerships (PPP) and the effectiveness of the NAADS programme in Mukono District. Key factors included active farmer involvement, regular communication, effective monitoring, and robust risk management strategies, all of which enhanced programme adaptability, sustainability, and credibility. Regression analyses confirmed the significance of these elements in predicting the programme's effectiveness. Lastly, the study recommended the need for enhancing stakeholder engagement through active farmer involvement, communication, and feedback systems; establishing robust contract management with clear performance indicators and regular monitoring; and implementing comprehensive risk management strategies to ensure preparedness, adaptability, and stakeholder confidence in the NAADS programme in Mukono District.
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Effects of the Watoto Child Sponsorship Programs on Education Attainment Among Children Under Watoto Child Care Ministries
(Uganda Christian University, 2024-06-20) Esther Tabitha Makuma
The study examined the effects of the Watoto child sponsorship programs on education attainment among children under Watoto Child Care Ministries. It specifically focused on; establishing the influence of financial aid on education attainment among children, examining the influence of mentorship on education attainment among children and finding out the influence of community involvement on education attainment among children under Watoto Child Care Ministries. The study was carried out using a cross-sectional survey research design where both quantitative and qualitative research approaches were also used. The data was collected using questionnaires and interviews during the data collection, both purposive and simple random sampling methods were used. A sample size of 80 children that have benefited from the program and 10 program implementers was also used in the study. From the study findings, it was revealed that the Watoto child sponsorship program significantly enhances educational attainment among children through financial aid, mentorship, and community involvement. Financial aid alleviates financial burdens, ensuring school attendance and improving academic performance (r = .568**, p < .05; β = 0.351, t = 8.869, p = 0.000). Mentorship provides personalized guidance and motivational support, fostering essential life skills and academic success (r = .473**, p < .05; β = 0.303, t = 8.264, p = 0.000). Community involvement creates a supportive environment, expands resources, and promotes collaborative efforts, contributing to positive educational outcomes (r = .367**, p < .05; β = 0.214, t = 2.423, p = 0.000). Lastly, the study recommended enhancing financial aid, strengthening mentorship programs, increasing community involvement, implementing regular assessment mechanisms, and scaling up the Watoto child sponsorship program. These measures aim to ensure comprehensive educational support, personalized guidance, community engagement, effective evaluation, and expanded reach, thereby improving educational attainment and socio-economic development.
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The Effect of Training on Staff Performance Among Private Secondary Schools in Mukono Municipality, Mukono District
(Uganda Christian University, 2024-06-20) Daneil Kamara
The study aimed at assessing the effect of Training on Staff Performance among Private Secondary Schools in Mukono Municipality, Mukono district. It specifically examined the effect of off-job training on Staff Performance among Private Secondary Schools, effects of on-job training on Staff Performance among Private Secondary Schools, and the strategies to improve staff performance among Private Secondary Schools in Mukono Municipality, Mukono district. This study adopted a descriptive research design. The study adopted both quantitative and qualitative approaches. The study collected data from 5 Head Teachers and 50 teachers at from the selected 5 private secondary schools in Mukono Municipality, Mukono district. The study used purposive and simple random sampling techniques. The study used qualitative and quantitative methods of data collection and these included interviews and questionnaire methods of data collection. Two types of analyses were conducted and these included quantitative and qualitative analyses. The study found out on-job training among Private Secondary Schools including job rotation at the school, mentoring done at the school, Job Instruction is practiced at the school, Internship Training opportunities are supported by the school, self-instructional training is supported by the school, apprenticeship is conducted at the school among others. Findings on Off-job training among Private Secondary Schools revealed use of classroom lectures, workshops and seminars are used, simulation is conducted, case studies are done, role-playing among others. Findings on Training and Staff performance among Private Secondary Schools showed that communication skills improves after training, training helps to reduce tension and conflict between them and other institutional members, training improves staff attitude towards work, boosts staff enthusiasm to work better, staff is able to achieve a measurable sense of ownership of the school among others. In conclusion therefore, training and staff performance is significantly related as revealed by majority respondents during the study. The study recommends that private schools management needs to help staff to know what staff training is and make them understand the importance of it. The School Directors‟ department could explain to the teachers about the objectives of training and how they will benefit from the training. Meanwhile, the employees should be told how they can use what they learnt from the trainings in the future.
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Improving Social Accountability and Health Care Service Delivery in Public Health Facilities in Uganda: A Case of Mukono General Hospital
(Uganda Christian University, 2024-06-21) Margaret Ntambi
This study examined the social accountability mechanisms for improving health care service delivery in public health facilities in Uganda, using a case study of Mukono General Hospital. Specifically, the study assessed the various social accountability mechanisms for improving health service delivery at Mukono General Hospital; identified the factors affecting social accountability at Mukono General hospital; and assessed the role of social accountability practices in improving health service delivery at Mukono General hospital. A descriptive research design was adopted with a qualitative research approach. Data was collected from a sample of 15 Heads of department and Section at Mukono General Hospital using interviews. The study found that Public Tracking Systems participatory planning and monitoring through elected leaders and Village Health teams; community surveys, scorecards and social audits implemented by Civil Society Organizations (CSOs), Health Facility Management Committees and use of media are some of the social accountability mechanisms for improving health service delivery at Mukono General Hospital. Rigorous reporting standards, illiteracy among local populations, lack of adequate information tools, citizen’s limited knowledge about their rights and responsibilities, political interference and lack of funding were found to be barriers to effective social accountability and health service delivery. Findings also indicated that social accountability plays a significant role in improving health service delivery at Mukono general hospital. The study concluded that social accountability interventions are effective in improving health service quality delivery at Mukono General Hospital. The study recommended that: community – based monitoring should be strengthened and complemented with measures to sanction health officials and public service providers who do not perform according to expected standards; training of citizens to build their capacity in monitoring of health service provision in their areas; management of Mukono General hospital should consider relationship-building between community and health practitioners at the facility; and the Ministry of Health should build a strong institutional support in the form of resources, data, education, and citizen empowerment to facilitate social accountability in public health facilities.
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Assessing the effectiveness of Decentralised Human Resource Function in improving Health Service Delivery in Mukono Health Center 1V
(Uganda Christian University, 2024-06-19) Beatrice Ohuriire
The study assessed the effectiveness of decentralized human resource function in improving health service delivery in Mukono Health Center IV. It specifically focused on, establishing the effectiveness of recruitment autonomy on the quality of health service delivery in MHC IV, examining the effectiveness of career management control on the quality of health service delivery in MHC IV and establishing the effectiveness of performance management on the quality of health service delivery in MHC IV. The study was carried out using a cross-sectional survey research design where quantitative research approach was also used. The data was collected using questionnaires during the data collection, stratified sampling method was used. A sample size of 36 staff members of MHC IV was also used in the study. The study findings reveal significant correlations between recruitment autonomy (r = .653**, p < .05), career management control (r = .699**, p < .05), and performance management (r = .705**, p < .05) with the quality of health service delivery at MHC IV. Regression analyses further confirm the importance of these factors, showing significant coefficients for recruitment autonomy (β = 0.201, p = 0.000), career management control (β = 0.251, p = 0.000), and performance management (β = 0.323, p = 0.000), underscoring their critical roles in enhancing service delivery effectiveness. Lastly, the study recommends the need for MHC IV to enhance recruitment autonomy by refining the process to align with local healthcare needs, strengthen career management control by empowering staff in career development, maintain performance management practices for clear expectations and feedback, integrate performance incentives based on objective measures, and ensure supervisors are adequately trained to support staff. These measures collectively aim to improve service quality, foster a supportive work environment, and promote continuous improvement in healthcare delivery at MHC IV.
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Adoption of Mobile Phone Based Livestock Management Servicesfor Pastoral Use in Karamoja. A Case Study of the Pian and Matheniko Ethnic Group
(Uganda Christian University, 2024-06-19) Rigan Mark Acheke
In the semi-arid pastoral region of Karamoja in Uganda, foot and mouth disease, and tick infestations remain the leading course of livestock losses and lower milk yield. This costs the regional economy over USD 92 million each year. This study investigates the challenges of mobile phone-based livestock management services adoption, and also explores factors for the successful adoption of mobile phone-based livestock management services among pastoralists in the semi-arid region of Karamoja in Uganda. The research instruments used were FGD and interviews. A total of 11 extension workers were interviewed, and 29 pastoralists were convened in 2 FGD groups. The study found out a few mobile-based livestock management services such as EMA-i (Event Mobile Application) and Pictorial Event (PET) were deployed by the government to address the animal health challenge. However, the study reveals that there were a number of challenges encountered during the deployment such as, lack of awareness, high cost of mobile phones, language barrier, complex applications, and poor network signals among others. This paper, therefore, provides a Unified Theory of Acceptance and Use of Technology (UTAUT) model for the successful adoption of mobile phone-based livestock management services in Karamoja. It is hoped that this model may be of use to NGOs providing livelihood services to the pastoralists in Karamoja, the government and especially the Ministry of Agriculture, Animal Industry and Fisheries, policymakers and ICT implementers seeking to deploy mobile phone-based livestock management services among the pastoral communities in the semi-arid region of Karamoja.
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Motivation and Teachers’ Performance in Private Secondary Schools in Cenral Buganda: A Case of Kinaawa High School – Kawempe, Wakiso District
(Uganda Christian University, 2024-06-14) Muhamad Ali Serugo
The study aimed at finding out the effect of motivation and the performance of teachers in private secondary schools in central Uganda. It was specifically conducted at Kinaawa High School, Kawempe Campus, Nansana Municipality, Wakiso district. The study objectives included; to find out the effect of intrinsic motivators on teachers’ performance in Kinaawa High School, to find out the effect of extrinsic motivators on teachers’ performance in Kinaawa High school, and to ascertain the challenges Kinaawa High School faces in motivating teachers to perform better in the school assignments. The study employed a case study research design, where qualitative approach was used. The sample comprised of school director, head-teacher, deputy head-teachers, director of studies, teachers, non-teaching staff, and PTA members, totaling to 52 in number. These were purposively selected. Data was collected using interviews and focus group discussions. Data was analyzed using thematic analysis to provide qualitative data. The key findings revealed that recognition of teachers raises satisfaction and motivate them to devote more of their time to work, intrinsic rewards encourages teachers’ creativity and innovation, teamwork encourages ability to use improvised learning materials, and collaboration of teachers raises their engagement in preparing and assessing students’ academic work. The study also revealed that performance appraisal encourages teachers to have timely preparation, job rotation enhances, equips teachers with more teaching skills, overtime allowances encourages teachers to devote more time to teaching-learning process, public praise motivates teachers to get satisfied at work, and reward at the end of their hard work makes teachers to maintain focus and put in their best efforts. The study finally revealed that financial resource, weak school administration, stakeholders’ inadequate collaboration, lack of autonomy and limited teamwork are the major challenges Kinaawa High School faces in motivating teachers to perform better in the school assignments. Basing on the above findings, it is concluded that motivation has an effect on the performance of teachers in private secondary schools in central Uganda. The study recommended that the school administrators should streamline the motivation strategy and ensure that problems related to motivation of teachers are dealt with speedily and effectively; and areas of further research were suggested.
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Examining the Financial Management Practices Behind Academic Performance in Chosen Public Primary Schools Within Cueibet County, Gok State, South Sudan
(Uganda Christian University, 2024-06-12) Job Reec Sabit
This study investigates the relationship between financial management practices and academic performance in selected public primary schools within Cueibet County, Gok State South Sudan. Through a comprehensive survey of 156 respondents, representing a 100% response rate, the research examines the impact of financial planning, coordination, and control practices on academic outcomes. The demographic composition of the sample, including gender, education levels, and tenure, is analyzed. Using a Likert scale, the study measures academic performance based on indicators such as passing rates, national examination grades, completion rates, and alignment with national human resource development. Key challenges in academic performance emerge, including poor grades and low completion rates. Analyzing three financial management dimensions planning, coordination, and control through regression techniques, the study finds that financial planning practices significantly influence academic performance, while coordination and control practices exhibit lesser impact. The research highlights disconnects between financial planning and academic goals, misallocation of resources due to poor coordination, and insufficient monitoring and auditing of spending practices. The study underscores the importance of strategic financial planning aligned with academic objectives, efficient resource coordination, and robust financial controls to enhance the academic environment. The findings have implications for administrators, policymakers, and stakeholders aiming to enhance academic outcomes through effective financial management. Further research is recommended to explore additional factors influencing academic performance in this context.
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The Role of Anti-money Laundering Preventive Strategies in Enhancing the Fight Against Money Laundering: A Case of Selected Financial Institutions in the Central Business District of Kampala
(Uganda Christian University, 2024-06-12) Evelyn Zawedde
The study aimed at establishing the role of anti-money laundering preventive strategies in enhancing the fight against money laundering. The objectives of the study were, to investigate how client due diligence affects money laundering in selected financial institutions in Uganda; to analyze how legislation influences money laundering in selected financial institutions in Uganda, and to identify the preventive measures of combating money laundering in financial institutions in Uganda. The case study research design and a qualitative approach was adopted for the current study. Unstructured interviews, document reviews and open-ended questionnaires were used for data collection, and a sample size of 32 respondents from selected financial institutions in Uganda was involved in the study. The current study revealed that for any company or financial institution to successfully prevent money laundering, appropriate due diligence processes must be put in place. The study further revealed that the legal foundation for combating and avoiding financial crimes is provided by legislation, which is the fundamental component of anti-money laundering initiatives. AML laws that are effective build an extensive structure that includes rules, obligations, and enforcement techniques, ultimately resulting in a more transparent and secure financial system. Finally, the study revealed that Organisations must take proactive steps to prevent money laundering if they want to avoid unintentionally getting involved in unlawful financial activity. These steps lessen the possibility of legal trouble and reputational harm while ensuring that one complies with anti-money laundering (also known as AML) laws and rules. The study concludes that customer due diligence aids organizations in better understanding their clients, evaluating risks, and spotting irregularities. States, insurance companies, and businesses can combat money laundering and safeguard the integrity of the financial system by putting these preventive measures into place and continuously improving them, which will ultimately lead to a safer and more open global economy. The study further concludes that, legislation is a key component of the global campaign to stop money laundering. It establishes the legal framework, requires the required compliance procedures, and imposes fines. Similarly, regarding the third objective of the study, the current study concludes that to keep the financial system's integrity and stop criminal organisations from profiting from their unlawful activities, financial institutions, companies, and governments must cooperate. The study recommends that financial institution should embrace Customer Due D because it is more than just a matter of complying with regulations. It is a vital instrument for preventing financial crime, preserving reputation, and preserving customer trust while allowing institutions to maneuver the intricate web of international finance and rules. The current study further recommends that government create laws that make use of technology to stop and identify money laundering. Use data analytics and AI-driven algorithms to find patterns and anomalies in massive datasets. Finally, the current study recommends that given that money laundering is a worldwide problem that cuts beyond national boundaries, international collaboration should be embraced by financial institutions.