School of Business

Permanent URI for this communityhttps://hdl.handle.net/20.500.11951/792

Browse

Now showing 1 - 20 of 177

A descriptive profile of employee job satisfaction and workplace experiences in Sudan Evangelical Mission across organizational, interpersonal, and intrinsic factors
(Uganda Christian University, 2026-01-12) Charles Hillary Guli
Employee job satisfaction is a critical concern for organizational effectiveness, particularly within faith-based non-governmental organizations operating in fragile contexts. This study presents a descriptive profile of employee job satisfaction and workplace experiences in Sudan Evangelical Mission (SEM), focusing on organizational, interpersonal, and intrinsic factors. A descriptive cross-sectional research design was adopted, and data were collected from all 35 employees of SEM using a structured questionnaire. The data were analyzed using frequencies and percentages to capture employees’ perceptions without inferring causal relationships. The findings show that the workforce is predominantly composed of program staff directly involved in service delivery, reflecting frontline workplace realities. Descriptive results reveal widespread dissatisfaction with organizational systems, including policy clarity, promotion procedures, professional development opportunities, grievance handling, communication, and supervisory relationships. Intrinsic factors such as recognition, appreciation, morale, and perceived alignment between organizational values and practice also emerged as significant concerns. Although peer support among colleagues was generally strong, this did not translate into a strong sense of relational connectedness, indicating that collaboration was largely task-driven. Compensation was viewed relatively positively; however, non-monetary aspects of the work environment were perceived as inadequate. The study concludes that employee job satisfaction in SEM is shaped more by organizational practices, leadership relationships, and intrinsic motivation than by pay alone. The findings underscore the need for policy review, leadership development, effective communication, grievance management, and intentional recognition practices. By providing a descriptive, evidence-based snapshot of employees’ lived experiences, the study offers practical insights for organizational reflection and improvement in faith-based NGO contexts.
Academic Performance Improvement for Primary School-Going Children Sponsored by Compassion International in Northern Uganda
(Uganda Christian University, 2025-05-05) Emmanuel Nyiringabo
Sponsored primary school children need a conducive environment to perform well in school. This study identified effective strategies that Compassion International can implement to improve the academic performance of sponsored primary school children in Northern Uganda. The research objectives were: to find out what keeps Compassion International-sponsored primary children in Northern Uganda from performing well; to investigate how parents contribute to the academic performance of Compassion International-sponsored primary children in Northern Uganda; to examine whether primary school facilities and curriculum are adequate to support the academic progress for Compassion International-sponsored primary children in Northern Uganda; and to explore the ways school practices differ across regions in Northern Uganda. A mixed-methods research design was used. A total sample size of 45 respondents was selected. Data was collected from interviews, survey questionnaires and observation. The findings revealed that there was a recognition that improving academic performance requires a multifaceted approach. Strategies such as conducting remedial lessons, offering scholarships, and organizing sensitization meetings are commonly employed to enhance students' academic outcomes. The responses however identified several challenges specific to Northern Uganda, including poverty, low parental involvement, language barriers, and poor access to quality education. These challenges directly impacted students' academic performance and needed to be addressed in any effective intervention strategy. The study concluded that academic performance in Northern Uganda was influenced by factors such as poverty, low parental involvement, inadequate school infrastructure, and limited resources. A holistic approach involving community, school, and parental collaboration was crucial for improvement. Recommendations included targeted poverty alleviation programs, enhancing parental engagement, improving school infrastructure, and tailoring solutions to the unique needs of different sub-regions. Expanding scholarship programs, fostering community involvement, and implementing a strong monitoring and evaluation system are also key to boosting academic success.
Accounting Practices and Performance of SMEs: A Case of Mukono Central Division
(Uganda Christian University, 2015) Nicson Katisme
The study sought to establish the accounting practices utilized by the SMEs, the motivation for and against the utilization of these practices and whether the utilization of accounting practices of interest have performance implications for SMEs with same magnitude. The study adopted a survey research approach to achieve the three study objectives. The study also adopted purposive sampling method to get 90 SMEs who participated in the study. The study utilized correlation mean and standard deviation to address objectives one and two of the study and correlation and regression analysis to address the third objective of the study. The study found that an improvement in keeping and preparing purchases and sales ledgers to be associated with improvement in SME performance. The findings also revealed that most of the SMEs to a moderate extent are motivated to utilize accounting practices to keep track of their business activities. However, the study also discovered that most of the SMEs are constrained from utilizing these practices mostly because of lack of training in accounting. The results revealed that accounting practices have some significant implications on the performance of the SMEs in Mukono central division. This finding was based on the regression and correlation analysis. With these findings the study makes a contribution of providing empirical evidence that has been widely missing to channel the presently passionate discussion surrounding the issues of accounting practices and performance of SMEs in the study context.
Addressing the Communication Gap in Organisations, a Case Study of Mercy Child Care Ministry
(Uganda Christian University, 2024-03-28) Ziporah Nassimbwa
The main purpose of this research was to understand why there is a gap in communication among Mercy Child Care Ministry (MCCM) staff and what could be done to fix this communication gap. However, this research project was also one of the requirements for the partial fulfilment of my Master’s Degree in Organisational Leadership and Management. Knowing that effective communication is a very vital tool for any two people, organization or company, if they are to thrive, even the bible says, “Do two walk together, unless they have agreed to meet?” 1 This research was therefore aimed at getting insight into what is done currently in Mercy Childcare Ministry to effect communication, what brings about the gap in communication or where is the challenge and what can be done to bridge this gap to ensure effective communication within the ministry. These research findings will not only help MCCM but will help several other organizations with internal communication gaps to get better at what they do. A total number of 100 respondents were interviewed and it was discovered that relying on one major mode of communication that is use of social media particularly WhatsApp was not as efficient as it seems in communication, it was suggested that this mode of communication be backed up with others like an SMS, or phone call just to ensure that all information gets down to the final user and in time.
ADOPTION OF ACCOUNTING INFORMATION SYSTEM AND FINANCIAL PERFORMANCE OF UGANDA WILDLIFE AUTHORITY
(Uganda Christian University, 2025-09-23) Lukwita Michael
This research examined adoption of accounting information system and financial performance of Uganda Wildlife Authority (UWA). The objectives of the study were; to assess the effect of data storage on financial performance, to examine the effect of internal controls on financial performance, and to evaluate the effect of data reporting on financial performance of Uganda Wildlife Authority. A cross-sectional study design, with a sample of 70 partakers from the headquarters of the Uganda Wildlife Authority (UWA) was adopted. Purposive sampling and simple random sampling techniques were utilized to pick the respondents and data was congregated with a properly-designed structured questionnaires and interview guide. The findings of the research indicated that data reporting has the robust effect on financial performance of Uganda Wildlife Authority (Beta = 0.266, p = 0.036). Internal control has a weak positive impact on financial performance of Uganda Wildlife Authority (Beta = 0.048, p = 0.697); and data storage has almost no effect on the financial performance of Uganda Wildlife Authority (Beta = 0.007, p = 0.955). A conclusion can be drawn that data storage has non-significant effect on the financial performance of Uganda Wildlife Authority, internal control has a relatively small effect on the financial performance of Uganda Wildlife Authority, and data reporting has a strong influence on the financial performance of Uganda Wildlife Authority. The study recommends that Uganda Wildlife Authority should focus on optimizing existing data storage systems for cost-efficiency. The research also recommends that Uganda Wildlife Authority should enhance internal control systems to improve operational efficiency. In addition, Uganda Wildlife Authority should prioritize improving data reporting systems to enhance decision-making.
Agent banking and customer satisfaction in a major bank in Kampala: a case of Centenary Bank
(Uganda Christian University, 2026) Joyce Chebijira
The study examined agent banking and customer satisfaction at Centenary Bank in Kampala, Uganda. The main objective was to assess the influence of system ease of use, system reliability, and transaction processing speed on customer satisfaction in agent banking services. The study was guided by the increasing adoption of agent banking as a financial inclusion strategy aimed at improving accessibility, efficiency, and convenience in banking services. A descriptive and correlational research design was adopted, using quantitative data collected from a sample of 210 respondents comprising agent banking users and agents. Data was analyzed using descriptive statistics, correlation analysis, and multiple regression analysis to determine relationships between variables and the extent to which the independent variables predicted customer satisfaction. The findings revealed that respondents generally agreed that the system was moderately easy to use (overall mean = 3.75, SD = 0.903), relatively reliable (mean = 3.91, SD = 0.764), and efficient in transaction processing speed (mean = 3.91, SD = 0.767). Customer satisfaction was also found to be high (mean = 3.918, SD = 0.753). Correlation results showed that system ease of use (r = 0.764), transaction processing speed (r = 0.735), and system reliability (r = 0.702) all had strong and significant positive relationships with customer satisfaction at the 0.01 level. Regression analysis further indicated that the predictors jointly explained 47.4% (R² = 0.474) of the variation in customer satisfaction, with transaction processing speed emerging as the strongest predictor (β = 0.502, p < 0.001). The study concluded that system usability, reliability, and transaction speed significantly influence customer satisfaction in agent banking services. It recommended that Centenary Bank should improve system usability, strengthen system reliability, and enhance transaction processing speed to further improve customer satisfaction and service delivery efficiency.
Agent Sales Strategies and Insurance Uptake: A Case of Jubilee Life Insurance, Uganda
(Uganda Christian University, 2025-09-05) Omunyokol Steven
Despite insurance’s critical role in financial inclusion, Uganda’s insurance penetration remains alarmingly low at 0.876%, lagging regional counterparts like Kenya (2.4%). This study investigated agent sales strategies on insurance uptake at Jubilee Life Insurance in Uganda, addressing the persistent challenge of low insurance penetration in the country. The purpose was to assess how distribution, differentiation, and promotional strategies, moderated by customer socio-economic status, influence insurance uptake, aiming to provide insights for enhancing agent performance and market growth. Employing a mixed methods approach, the research useddescriptive quantitative design with 100 agents from eight branches, selected through proportionate stratified random sampling, and qualitative data from 15 client interviews using purposive sampling. Data was collected using Likertscale design questionnaires and semistructured interviews, analyzed using SPSS for ordinalregression and thematic analysis with NVivo. Findings revealed a positive but statistically insignificant relationship for distribution (β = 0.095, p = 0.828) and promotional strategies (β = 0.669, p = 0.066) with insurance uptake, failing to reject the null hypotheses of no significant impact. In contrast, differentiation strategy showed a positive, significant effect (β = 1.864, p = 0.000), rejecting its null hypothesis, while SES significantly moderated the relationship (p = 0.821). Qualitative themes highlighted trust, awareness through personal networksand convenience as key uptake drivers. These results align with Matul et al. (2013) on distribution’s limited impact but contrast with Churchill and Matul (2012) on its significance, while supporting Roth et al. (2007) on differentiation’s effectiveness, differing from Churchill et al. (2013). The study underscores that tailored strategies and SES considerations are critical for boosting uptake in Uganda’s context, recommending enhanced differentiation, multi-channel distribution and targeted promotions. These findings contribute to understanding sales strategy performance in lowpenetration marketsoffering practical guidance for Jubilee and the industry and suggesting further research into trust and digital platforms to address persistent barriers.
An Analysis of the Challenges Encountered During the Acquisition of Land for Oil- Related Development Projects in Hoima District
(Uganda Christian University, 2025-06-11) Janat Muhumuza
The study sought to understand the challenges encountered during the large-scale acquisition of land for the recent oil-related development projects in Hoima district. Guided by the correlational design, the study employed both quantitative and qualitative methods to obtain relevant information from a sample of 52 respondents. These were purposely selected from several government ministries such as Lands and Energy, the Petroleum Authority, NGO’s and, others from the district and sub-county leadership. It was discovered that a moderate, positive relationship exists between land tenure (customary and freehold) and the acquisition process. Being most complex, customary tenure presented more challenges as a result of the inherent issues such as land fragmentation, incessant conflicts and a chronic lack of documentation. Concerning the land-use patterns, agriculture, especially crop farming which was the most widely practiced also presented more challenges to the acquisition process. It was recommended that the government consider conducting a land census, especially in such sensitive regions to ascertain the land ownership patterns therein and provide proper documentation for such future exercises. Additionally, a proper compensation framework should be developed to factor in the current market prices of people’s lands or their structures and commodities at the moment.
An Examination of Transaction Cost Economics in Contracting and Procurement Practices in Oil and Gas Projects in South Sudan. A Case Study of Nile Petroleum Corporation, Juba, South Sudan
(Uganda Christian University, 2024-10-18) Chol Mawal Mangar
This study investigated the influence of transaction cost economics on contracting and procurement practices within South Sudan's oil and gas sector, focusing on Nile Petroleum Corporation in Juba. The research aimed to assess the relationship between regulatory frameworks and contracting efficiency, evaluate the impact of market conditions, and examine the moderating effect of external economic factors, such as global oil prices and exchange rates, on these relationships. A mixed-methods approach was employed, combining quantitative data from 331 respondents with qualitative insights from interviews. Data analysis included descriptive statistics, correlation, and regression analyses. Key findings indicated moderate satisfaction with regulatory elements like transparency (mean = 3.15) and adaptability (mean = 3.13), but weak correlations among regulatory variables, with minimal interactions observed. Regression results showed a modest influence of both regulatory frameworks (R-squared = 0.011) and market conditions (R-squared = 0.021) on contracting efficiency. External economic factors, however, had a slightly stronger impact (R-squared = 0.027), highlighting their significance in shaping contracting practices. The study concluded that while regulatory frameworks and market conditions are important, their direct influence on contracting efficiency in South Sudan's oil and gas sector is limited. Key recommendations included strengthening regulatory frameworks to be more adaptable, improving transparency and compliance, and developing strategies that account for external economic factors. Keywords: Transaction Cost Economics, Contracting Efficiency, Procurement Practices, Oil and Gas Sector, South Sudan, Regulatory Frameworks, Market Conditions, External Economic Factors.
An exploration of the role of communication strategies on employee performance at the Federation of Uganda Employers
(Uganda Christian University, 2026-05-18) Resty Nambalirwa
The study aimed to explore the role of communication on employee performance at the 10 key informants. Federation of Uganda Employers. It specifically focused on; exploring employees' The findings revealed that communication strategies at the Federation of Uganda closely linked to improved performance through equal access to information, respondents. In addition, questionnaires and interviews were used to collect data from stratified and purposive sampling techniques were applied while selecting the further strengthen employee performance and overall organizational effectiveness. productivity, clarity of roles, teamwork, fairness, motivation, and effective decision consistency, inclusiveness, and communication systems that need to be addressed to perceptions and lived experiences regarding how the Federation of Uganda Employers' Federation of Uganda Employers through enhanced channels, open team dialogue, making. The results further show that employees perceive communication as fair and communication training, a more inclusive organizational culture, and continuous communication strategy influences their performance a sample size of 52respondents employees of the Federation of Uganda Employers and This study was conducted using cross-sectional survey research design where both quantitative and qualitative research approaches. During the data gathering process, Employers have a strong and positive influence on employee performance by enhancing transparency, and consistent feedback, although there are still minor gaps in Lastly, the study recommended the need for strengthening communication at the assessment of communication practices to sustain and improve employee performance.
ANALYSING THE LOAN APPRAISAL PROCESS, LOAN TERMS, MONITORING, AND TECHNICAL SUPPORT AS DETERMINANTS OF LOAN PERFORMANCE AMONG SMALL AND MEDIUM ENTERPRISES IN UGANDA: A CASE STUDY OF BORROWERS AT THE MICROFINANCE SUPPORT CENTRE
(Uganda Christian University, 2025-07-11) Tumuhimbise Remigio
The financial performance of Small and Medium Enterprises (SMEs) remains critical for economic growth and poverty reduction in Uganda. Despite their significance, many SMEs continue to face challenges in sustaining satisfactory loan repayment performance. This study examined the determinants of loan performance among SMEs in Uganda, focusing on borrowers from The Microfinance Support Centre Limited (MSC). Specifically, the study assessed the influence of the loan appraisal process, loan terms, and monitoring and technical support on SME loan performance. A cross-sectional research design was adopted, employing both quantitative and qualitative approaches. Data were collected from 108 SME borrowers using structured questionnaires and from eight MSC management staff through key informant interviews. Quantitative data were analysed using descriptive statistics, Pearson correlation, and simple linear regression to examine relationships between variables. Qualitative data were subjected to thematic analysis to provide contextual interpretation of the quantitative findings. The results revealed that the loan appraisal process had a statistically significant and positive influence on SME loan performance (r = .479, p < .01), explaining 43.4 percent of the variance. Key factors included the thoroughness of financial analysis, accuracy in risk assessment, and transparency in credit evaluation. Loan terms also showed a strong positive relationship with loan performance (r = .639, p < .01), accounting for 58.4 percent of the variance, with interest rates, loan tenure, and repayment flexibility emerging as significant contributors. Furthermore, monitoring and technical support exhibited a moderate positive effect (r = .413, p < .01), explaining 35.9 percent of the variation in SME loan performance, with regular follow-ups and targeted business support identified as critical drivers. The study concludes that enhancing loan appraisal rigour, tailoring loan terms to SME financial realities, and strengthening monitoring and technical support mechanisms are essential for improving SME loan performance. It recommends targeted capacity-building for credit staff, improved loan restructuring processes, adoption of digital monitoring tools, and the development of sector-specific technical support packages for SMEs.
Analysis of the Sudan Conflict: A Case Study of Darfur and Nuba Mountains
(Uganda Christian University, 2023-09-26) Hamid Muhager
This research analyzed the Sudan conflict: Case of Darfur and Nuba mountains. The research was guided by the following objectives; To assess how centralization of power has caused the conflict in Nuba Mountains and Darfur, To evaluate how economic and social inequalities lead to the conflict in Nuba Mountains and Darfur, To find out how the Islamization of the Sudan is responsible for the conflict in Nuba Mountains and Darfur and to assess how the Arabization of the Sudan is responsible for conflicts in Nuba Mountains and Darfur. A descriptive design was employed which gave the respondents opportunity to openly state their opinions about the phenomena under the study. 120 respondents participated in this study, both qualitative and quantitative approaches were used. The researcher employed two methods to collect data, that is self-administered survey questionnaire and key informant Interviews. The researcher used questionnaires to gather information from the selected respondents and analyzed by use of SPSS version 23 and thematic analysis was used to analyze qualitative data. The findings reveal that there are governance issues in Sudan as represented by 90% responses. 100% and 95% respondents said there is abuse of human rights and no power sharing respectively and there is no decentralization of power (85%) in Sudan. There is discrimination against the people of Nuba and Darfur regions as represented by 70% responses; key positions at the local levels for governors, commissioners, police, military and judiciary are taken up by people from other regions. This is supported by 95% respondents affirming that there is imbalance in allocating government employment. 100% of the respondents agreed that Government uses the sharia law in its administration of justice and power irrespective of citizens religious diversity and that the education system is religious biased (100%). Centralization of power has affected the government- citizens relationship and it is one of the causes of conflicts in the Darfur and Nuba Mountains. To have peace in the Nuba Mountains and Darfur, decentralized governance would be the ideal solution. There is need for talks, negotiation and arbitration between the people living in Darfur and Nuba mountains and government if lasting peace and sustainable development is to be achieved.
Assessing the Contributions of Faith Based Organisations on the Education of Vulnerable Children in Post COVID-19 Lockdown Era in Njeru Municipality: A Case of Divine Holistic Ministries
(Uganda Christian University, 2024-03-30) Fred Kiwanuka
Faith Based Organizations have been involved in provision of education services in Sub-Saharan Africa due to the rising number of vulnerable children from low-income households provision (Fawzia, 2022). The purpose of the study is to examine the contributions of Faith Based Organizations on the education of vulnerable children in post Covid-19 lockdown era in Njeru Municipality, with particular reference to the Divine Holistic Ministries. The study objectives included; to assess the education attempts by the faith based organizations in addressing the issues of education of vulnerable children in post Covid-19 lockdown era, to analyze the achievements of faith based organizations in promoting education of vulnerable children in post Covid-19 lockdown era, to examine the challenges that faith based organizations encounter when it comes to promoting education of vulnerable children in post Covid-19 lockdown era, and to propose a way forward to enhance faith based organizations’ efforts towards promoting education of vulnerable children in post Covid-19 lockdown. The study employed a cross-sectional research design, where both qualitative and quantitative approaches were used. The sample comprised of (15) management and employees of Divine Holistic Ministries, (5) officials from Municipal Education department, (5) local representatives, (75) vulnerable children and (32) family heads. These were purposively and simple randomly selected. The questionnaires, interviews and focus group discussion guide helped in gathering primary data. Data was analyzed quantitatively through the SPSS and thematic content analysis was used to analyze qualitative data. Study findings revealed that Divine Holistic Ministries provide education scholarships, education materials/school supplies support, career guidance, provides vulnerable children with fees, and basic necessities, building of classrooms and other school infrastructures, as well as counseling and psychosocial support activities to address psychosocial needs of vulnerable children. The study revealed that with FBOs, the rate of school drop-out among vulnerable children has reduced; there is increased enrolment, retention and retention of vulnerable children. With career guidance, more vulnerable children have joined vocational technical schools. It is also revealed that limited resources, the government policy, political interference, limited of knowledge and skills, lack of stakeholders’ involvement, organizational structure and corruption; as well as untimely release of donor support; these are the major challenges that faith based organizations encounter when it comes to promoting education of vulnerable children in post Covid-19 lockdown era in Njeru Municipality. Basing on the above findings, it is concluded that all the contributions done by FBOs towards enhancing accessibility of education among vulnerable children were significant. Therefore, there is positive significant relationship between the contributions of FBOs and the education of vulnerable children in post Covid-19 lockdown era in Njeru Municipality (r=.79.3**, p=0.001). The study recommended that there is need for more funding from international donors and other development partners to fill the existing financial gaps towards support of vulnerable children access to education; and areas of further research were suggested.
Assessing the Impact of Health Service in the Context of Community Growth, A Case Study of Mercy Medical Center, Mende.
(Uganda Christian University, 2024-04-05) Wifred Blair Rugumba
Mercy Child Care Ministry had offered child protection and family empowerment services to the under privileged in Mende sub-county Wakiso District for many years. However, the health care mandate was never in place and people had to travel long distances to find appropriate health services through which many lost their lives as they could not access these and on time. Mende subcounty had a population of 26,327 people at the time in 2014, and now 38,400 as of 2020 UBOS report. Considering the increased demand for health care services, Mercy Medical Center (MMC) was started. MMC is a level III health center started in 2016. In its first years, it performed so well and became self-sustaining in just months, it saw 6010 patients in 8 months. However, with the continuing community growth, the facility is not growing as expected and the patient numbers have not changed much. In 2022, a total number of 5754 patients were seen all year round. This is less compared to 6010 patients seen in May to December 2016. With the initial growth, the medical center was able to break-even and meet its operational expenses by its fourth month of operation. This allowed it to start new departments like immunization, Radiography (Ultrasound and X-ray), a fully-fledged maternity unit with the only neonatal unit in the sub-county and operating room. Even though these departments have been added, for the last 7 years, the average number of patients seen has not changed much from the usual 306-625 patients per month. We therefore conducted the study to explore the reasons for stagnation in patient growth of the health center.
Automated Teller Machines (ATM) Adoption Strategies and Customer Satisfaction in Commercial Banks in Uganda: A Case of Centenary Rural Development Bank Branches in the Central Business District of Kampala
(Uganda Christian University, 2021-07) Immaculate Mary Nanyanzi
The primary objective of the study was to assess the effect of ATM adoption strategies on customer satisfaction at Centenary Rural Development Bank in Kampala Central Business District. Specifically, the study assessed how perceive ease of use affects customer satisfaction at Centenary Rural Development Bank; established the extent to which perceived usefulness affects customer satisfaction at Centenary Rural Development Bank; and examined the relationship between ATMs adoption strategies and customer satisfaction at Centenary Rural Development Bank. The study used a cross – sectional research design and a mixed research approach (qualitative and quantitative approaches). A sample size of 310 respondents was selected from a study population of 1600 using of Krejcie & Morgan’s table and a response rate of 60% was obtained after distribution of the research instruments. Descriptive analysis was used where frequencies, percentages, mean and standard deviation were used. In addition, Pearson’s correlation and regression analysis were used to analyse the relationship between competitive strategies and life insurance uptake, and to determine the most significant predicator variable among the independent variables respectively. The study findings established: a significant positive relationship between perceived ease of use and customer satisfaction (r = 0.487, N=184, p = 0.000); and a significant positive relationship between perceived usefulness and customer satisfaction (r =0.493, N=184, p = 0.000). The researcher concluded that perceived ease of use and perceived usefulness of ATMs significantly contribute to customer satisfaction at Centenary bank where a positive change in customers’ perception regarding the ease of use and usefulness of ATMs would lead to a positive change in customer satisfaction. The researcher recommended that there should be sensitization of customers on the use of ATM as this will improve the clientele effective understanding on how to use ATM to make transactions, which creates a positive perception regarding the ease of use of ATM and induce customer satisfaction. The researcher also recommended that banks should provide constant security at ATM points, improve on ATM card security measures, install ATMs in more convenient and secure places and re-design ATM system user inter-face to possess more clear direction of inserting the card without try and error method as this will change the customers’ negative perception about the usefulness of ATMs thus, strengthen customer satisfaction.
Barriers and Opportunities for Women Participation in Church Leadership: A Case Study of North Ankole Diocese, Uganda
(Uganda Christian University, 2024-06-10) Stuat Amanya
The Diocese of North Ankole is located in Kiruhura Diocese, Western Uganda. The Diocese shares the same geographical boundaries with the Kiruhura and Kazo Districts, respectively. Rt Rev Alfred Muhoozi is the 3rd and current Diocesan Bishop. Although the number of female and male Christians of the Church has increased over time, women's participation in Church leadership roles is lower than men's. This study purposed to find out what can be done to encourage the Christian women of North Ankole Diocese to become Church Leaders. The study employed mixed (quantitative and qualitative) research approaches. Primary data was gathered from North Ankole Diocese (NAD) Christians (192 male and 171 female) using structured questionnaires. 10 interviews were conducted, and additional secondary data was gathered from various related literature and articles. Data was analyzed, and findings from the study show that a combination of individual, Church institutional, and societal factors affect the participation of women in church leadership positions. Family commitments, lack of sufficient role models, and inflexible working hours were found to be the leading barriers to the Christian women of NAD aspiring for Church leadership positions. To the other end, attitudes of people towards women gender roles and wife/motherhood responsibilities are the other barriers for women to aspire for Church leadership positions. Therefore, to encourage women to become Church leaders, Senior Church Leaders, both at Diocesan and Church of Uganda level should be committed to inspire, support, and create opportunities that can enable female Christians to aspire, train, and become Church leaders.
Barriers to Women's Participation in Ministry in The Seventh-Day Adventist Church: A Case of Central Uganda Conference
(Uganda Christian University, 2026-06) Johnson Mugenyi Kalumba
Barriers to Women's Participation in Ministry in The Seventh-Day Adventist Church: A Case of Central Uganda Conference The study investigated the barriers to women’s participation in ministry in the Seventh-Day Adventist Church with specific focus on the Central Uganda Conference. It specifically focused on; establishing the theological interpretation barriers associated with women’s participation in ministry, examining the cultural norm barriers associated with women’s participation in ministry, and exploring the institutional policy barriers associated with women’s participation in ministry in the Seventh-Day Adventist Church- Central Uganda Conference.
Budgetary process and organizational financial performance Centenary Rural Development Bank
(Uganda Christian University, 2026-06-04) Pauline Apica
The study looked at Centenary Rural Development Bank's financial performance and budgetary procedure. The following objectives served as the foundation for the investigation: to investigate the relationships between Centennial Rural Development Bank's financial performance and budget planning, approvals, and control. The research design used in the study was cross-sectional and combined quantitative and qualitative methods. By reducing time and money waste, making data available, and facilitating the cooperation of information providers, the approach gave the researcher a high degree of validity. About 20.2% of the variation in financial performance was explained by the budget process's preparation, approval, and control, according to the study. Budget planning and Centenary Bank's financial success had a weakly positive link, as supported by the coefficient score of 0.193**.According to the study, budget approvals and financial success have a little favorable relationship. The coeffefficient Value of r = 0.185 ** indicates that Centennial Bank's financial performance was modestly improved by features of budget approval additionally, a moderate relationship between Centenary Bank's financial success and budget control was shown. It was found that Centennial Bank's financial performance was enhanced by better budget control. At 0.384 **, their degree of correlation was favorably significant. Consequently, the study concluded that Centenary Bank's financial performance was not significantly impacted by the creation or acceptance of the budget. In order to compare how other banks handle their financial performance, the report recommends that Centennial Bank's top executives establish a task group.
BUDGETING PRACTICES AND FINANCIAL PERFORMANCE OF PRIVATE SECONDARY SCHOOLS IN MUKONO DISTRICT, UGANDA
(UGANDA CHRISTIAN UNIVERSITY, 2025-09-01) ASIIMWE ANDREW
The primary objective of this study was to examine the relationship between budgeting practices and financial performance of private secondary schools in Mukono District, Uganda. The study was carried out in Mukono District. The population of the study consisted of private secondary schools in Mukono District. Mukono had 88 private secondary schools. 50 of which had been in existence for a period of not less than 5 years. Only 30 out of the overall 88 private schools were selected. These schools formed the unit of analysis and provided room for comparison, saving time and resources for the researcher. A sample size of 90 respondents was selected from the target population of 30 in private secondary schools. These schools were selected based on Krejcie and Morgan (1970)’s guide for sample selection. From the target population, 30 headteachers, 30 bursars, and 30 principals were selected using simple random sampling. Stratified sampling was used to group respondents into categories of headteacher, bursar, and principal. The schools were randomly selected, with at least five schools per subcounty in Mukono District. The findings highlight the significance of well-established budgeting practices in contributing to overall financial performance. Schools with systematic review processes, documented policies, and clear strategic alignment demonstrated higher financial stability and growth. The study found that schools with robust budgeting practices, including systematic reviews, board approvals, and strategic alignment, were better positioned for financial success. This highlights the need for schools to prioritize structured budgeting processes as a fundamental aspect of financial management.
Can Ugandan Youth Unemployment Be Solved by Early Exposure to Technical and Vocational Skill Attainment? A Case Study of “Watoto’s Alumni” Improving Employment Status From 2021–2023
(Uganda Christian University, 2024) John Nicholas Opiti
Youth unemployment is a significant challenge in the developing world. The African continent has especially been hit hard. This is partially due to the growing young population, the improved literacy, stability of the economy and political atmosphere in most developing countries in Africa, except for those still struggling with civil war and political unrest. Uganda's youth plight of unemployment is no different from other African countries. According to UBOS (2021), nationally, 60% of the population aged 5-30 years attended school. That means the bigger population of Uganda spends their time in schools and subsequently workplaces. The working-age population is a central concept in labour statistics. The government must take youth unemployment as a serious challenge in social and economic development. Peter Magelah and Barbara in their report to ACODE (Peter Magelah, 2014) stated that youth unemployment in Uganda stands at between 64% and 70%, and about 400,000 youth are released annually into the job market to compete for approximately 9,000 available jobs in public service. The research emphasized studying the early exposure of children to skilling in Technical and Vocational courses and observing if it can be a solution to youth unemployment in Uganda. The studies were done in Watoto Childcare Ministry’s recipients 2021-2023 who have completed studies and are now out of the Childcare’s support. The current beneficiaries of WCCM commonly known as Watoto Alumni are more successful compared to their previous lot. 94% of those who did technical courses are gainfully employed, and those from other academic courses also registered 45% employment improvement compared to 19% of previous Watoto Alumni of 2014-2019. The studies also showed that the Ministry, through its Education Directorate, introduced vocational skilling in 2021 in the Watoto Schools. This is an initiative that children exposed to skilling programs right from primary 5 to Senior 3. The program was keenly tracked using a developed skills index for each child. The children were attached to workplaces and were expected to write reports. Termly report cards are designed to accommodate 30% skills attainment, 20% leadership development, and 50% academic performance. At the end of the day, the report was to measure a child’s performance in all three aspects. At Hope Vocational and Technical Institute (HVTI), an institute owned by Watoto Childcare Ministry, students get attached to continuous apprenticeships with companies in Kampala City and surrounding districts. These students are expected to work 2 days a week and study 3 days in class. The initiative showed tremendous improvement in students’ attitudes toward technical courses and henceforth soft skill development. 94% of the students were retained in their places of apprenticeship, and 30% were booked by employers while still studying. The major reasons for retention according to the Human Resource survey were, flexibility to learn and a positive attitude, the ability to relate to the vision, mission, and values of the organization, and the ability to learn and accept correction. Another finding that was so crucial was the youth’s lack of soft skills. The mismatched skills talked about were more of soft skills than hard skills much as hard skills were also the challenge. Many Human Resource personnel believe that hard skills can be learned as they are working with the organization. Once the employee has a positive attitude and is willing to be corrected by their supervisors. These challenges of Ugandan youths’ unemployment from the research, showed more poor parenthood and Uganda’s education system that emphasizes more academic excellence, with little emphasis on practical and attainment of soft skills. Parents are so busy looking for money and have left their children in the hands of maids and schools. Youth lack family and personal values that they should have developed from home, low attachment to family, and low character that make them manipulative, dishonest, and ungodly. Family principles are not passed on to them. Early exposure of children to skilling helps build some of these gaps with continuous mentorship and guidance. Still, a skilled person with good character is the pride of the community because he/she is fruitful, while a skilled with is character is a community problem. He/she is dangerous.

Browse

Browsing School of Business by Title