Master of Business Administration

Permanent URI for this collectionhttps://hdl.handle.net/20.500.11951/803

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The Factors Influencing Turnover Intention in the Ugandan Banking Sector: A case study for commercial banks in Mbale City
(Uganda Christian University, 2025-06-10) ALINGA BONNY MARK
This study aimed to identify the factors influencing turnover intention focusing on the commercial banks in Mbale City, Uganda. The study objectives were to establish how leadership, organizational justice, employee empowerment, and career development influence turnover intentions of employees at their current bank employment. This study utilized a cross-sectional survey design to collect quantitative data. A total of 181 employees participated in the study, representing a sample drawn from a larger population of 332 employees. The study found that employee turnover was notably high, with a mean score of 3.98, indicating that a majority of employees expressed a desire to leave their current jobs. Regression analysis revealed that all four predictor variables leadership, organizational justice, employee empowerment, and career development had significant negative relationships with turnover intention. Specifically, leadership (B = -0.608), organizational justice (B = -0.441), employee empowerment (B = -0.201), and career development (B = -0.437) each demonstrated meaningful predictive power, with career development emerging as the strongest individual predictor, accounting for 43.7% of the variance in turnover intention. The implications of these results are revelant for management practice, policy development, and academic inquiry. Future research is recommended to further explore the interaction of organisational practices and turnover intentions in diverse settings. Addressing these factors can help organisations build a more loyal, engaged, and stable workforce.
Taxpayer Compliance and Public Revenue Performance: A Case Study of the Ministry of Finance and Planning, Republic of South Sudan- Juba
(Uganda Christian University, 2025-06-02) Malong Tong Akol
This study aimed to investigate the effect of tax compliance on public revenue performance in the Republic of South Sudan, specifically focusing on the Ministry of Finance and Planning in Juba. The key objectives were to examine the impact of timely tax filing, voluntary tax payment, and financial reporting on public revenue performance. A correlational research design was employed, using a mixed methods approach to gather both qualitative and quantitative data. The study population consisted of 180 employees from the Ministry, with a sample size of 123 respondents selected through both probability and non-probability sampling techniques. Data was collected using structured questionnaires and interviews and analyzed through content analysis for qualitative data and descriptive, correlation, and regression analysis for quantitative data. Findings revealed that timely tax filing (TTF) has a weak positive correlation with public revenue performance, with a Pearson correlation coefficient of 0.324, significant at the 0.01 level. However, its impact is minimal, accounting for only 3.79% of the variation in public revenue performance. Voluntary tax payment (VTP) shows a weak positive relationship with public revenue performance, with a Pearson correlation coefficient of 0.315, significant at the 0.01 level. VTP has a significant positive effect, indicating that higher voluntary tax payments contribute substantially to improved public revenue performance, accounting for 32.9% of the variation. Financial reporting (FR), on the other hand, exhibits a weak negative correlation with public revenue performance, with a Pearson correlation coefficient of -0.475, significant at the 0.01 level. FR has a significant negative impact, suggesting that improved financial reporting practices are associated with decreased public revenue performance. The study concludes that while timely tax filing is associated with better public revenue performance, its effect is relatively small and statistically insignificant. Encouraging voluntary tax compliance is crucial, significantly enhancing public revenue performance. Conversely, better financial reporting practices are linked with decreased revenue performance, likely due to inefficiencies or complexities in the reporting process. To improve the effect of timely tax filing on public revenue performance, it is recommended to implement more user-friendly e-filing systems, conduct educational campaigns, and introduce incentives for early filers. Enhancing voluntary tax payment requires strengthening trust in tax authorities, simplifying tax payment processes, promoting tax education, and recognizing consistent taxpayers. Addressing the negative impact of financial reporting involves simplifying reporting requirements, modernizing financial reporting systems, providing training and support to taxpayers, and conducting regular audits with feedback to identify and mitigate issues hindering revenue performance.
Credit Management Mechanism and Financial Performance in Utility Companies in Uganda: A Case of Umeme Limited
(Uganda Christian University, 2025-05-30) Wilson Egessa
This research sought to analyze the effect of credit management mechanisms on the financial performance of utility companies in Uganda with specific reference to Umeme Limited. This research utilized the Information Asymmetry Theory to discuss potential information gaps between utility providers and their customers in credit terms, standards, and collection processes. The new enhanced financial evaluation process bifurcates the information asymmetry which refers to the inequality that arises from the differences in knowledge between the managers in business and the lenders. The investigation is based on earlier evidence which shows that a lack of equality in information results in problems like moral risk and adverse selection. The study was aimed at assessing the impact of credit terms, credit standard and credit collection procedures on Umeme’s financial performance. Details of the research finding also indicated that credit terms do not significantly influence (R² = 0.045; p > 0.05) on financial performance. Compared to the credit standards (R² = 0.0768; p < 0.05) and the credit collection (R² = 0.2139; p < 0.0001), the credit standards and credit collection are the most effective factors in influencing financial outcomes. The most significant influence of credit collection procedures showed effective credit management practices on financial performance. As a result of those findings, the study advised that Umeme re-design its credit collection processes to include tighter monitoring and follow-up procedures which could include automated reminders and increased interaction with customers. Topics for future research include: exploring alternative credit management practices, as well as regulatory effects on utility companies. It is also recommended that the organization has a well-established training program for credit personnel that outlines appropriate and clear flexible credit terms according to the needs of the customers and ensures on-time payment of dues without worst atmosphere from either of the organizations which would improve both financial performance and customer satisfaction. Establishing this relationship provides understanding of credit management practices and their impact on financial performance of utility companies and thus would be useful for Umeme (and other utility companies) to manage credit-related risks for improving their overall financial stability.
Leadership Styles and Administrative Employee Performance: A Case of Uganda Christian University
(Uganda Christian University, 2025-06-06) Simon Tusubira
This dissertation was conducted on the topic “Leadership Styles and Administrative Employee Performance; a Case of Uganda Christian University”. The purpose was to study how leadership styles affect employee performance specifically considering three styles; namely, autocratic leadership style, laissez-faire leadership, and democratic leadership style, and their effect on administrative employee performance at UCU.” A quantitative approach with specifically a descriptive research design was adopted. A probability random sampling technique was applied to determine the sample size with a simple random sampling technique for determining inclusion in the sample size. Data collection was done using questionnaires with a proper Likert scale question. Secondary data was reviewed as already-published information. Data was analyzed using the SPSS software. The findings summarized that Autocratic leadership in UCU had a poor correlation with employee performance based on a Pearson correlation of 0.108, which was a very weak positive relationship between the variables because the value of r was close to 0, implying no linear correlation. The p-value greater than both the 0.05 and 0.01 significance levels suggests that the correlation between Employee Performance and Autocratic Leadership is not statistically significant. Secondly, a correlation analysis between Employee Performance and Laissez-faire leadership style showed a 0.502 and a Significance (2-tailed) of 0.000. Thus, indicating a moderate positive correlation which suggests that as Laissezfaire leadership increases, employee performance tends to increase. Finally, the Pearson correlation of 0.412 for democratic leadership indicates a positive relationship between the two variables implying that democratic Leadership increases, and Employee Performance improves on the other hand. The p-value for this correlation is 0.000, which is well below the commonly used significance threshold of 0.05. meaning that the correlation exists at the 0.01 level. The researcher recommended the following; Leaders should focus on building trust and confidence with teams, emphasize collaboration, autonomy, clear communication, and develop a strategy to evolve a balance of traditional reward systems with more personalized, intrinsic methods that align with employees’ preferences for autonomy and trust, and encourage Shared Leadership, with a democratic leadership approach towards managing teams.
Taxation Policies and Financial Performance of Small and Medium Enterprises in Mukono District a Case Study of Mukono Central Division
(Uganda Christian University, 2025-05-23) Anthony Mukama
Therefore, the purpose of this study is to determine how tax policies impact the financial performance of SMEs in Mukono District, and more specifically, in Mukono Central Division. The study's specific goals are to: Evaluate the potential impact of tax awareness and knowledge levels on SMEs' financial health; determine the impact of tax administration criteria on financial performance; and ascertain the potential effects of tax rates on business performance. This study will be conducted using a structured approach, with a focus on the issues that SMEs face as a result of tax policies and their effects on the expansion and sustainability of their businesses. The study adopted a descriptive cross-sectional research design in using qualitative and quantitative data collection methods. Target population were 100 registered small-scale businesses comprised of retail shops, hardware shops, groceries, and general merchandise dealers. The study sample consisted of 80 respondents, which was drawn through both probability and non-probability techniques. Structured questionnaires were used to collect data. To determine the connection between tax laws and financial results, the gathered data was examined using descriptive statistics in the form of means, frequencies, and standard deviations. The study finds a strong positive relationship between tax-related variables and SMEs' financial performance, with tax awareness (r = 0.60), tax administration (r = 0.65), and tax rates (r = 0.70) significantly influencing profitability and growth. Multiple regression analysis confirms that tax awareness (β₁ = 0.35, p = 0.001), tax administration (β₂ = 0.45, p = 0.000), and tax rates (β₃ = 0.50, p = 0.002) are statistically significant predictors of financial performance, with tax rates being the most impactful. The study highlights that tax knowledge enhances compliance, investor confidence, and risk management, while complex regulations and high compliance costs hinder SMEs' profitability. To improve financial performance, policymakers should simplify tax administration, lower tax rates, and introduce incentives that promote business sustainability, ensuring fairness and transparency to encourage compliance.
Employee Motivation and Job Satisfaction. A Case Study of Christian Aid South Sudan
(2025-05-22) Tabu Rose Banja
Employee motivation and job satisfaction are critical factors influencing organizational performance and employee retention. This study focused on how personal characteristics, intrinsic, and extrinsic motivation factors influence job satisfaction in a challenging context like non-governmental organizations (NGOs) in South Sudan, aiming to enhance understanding and management practices in such environments. A cross-sectional research design was employed, involving 60 employees from Christian Aid South Sudan. Data was collected through structured questionnaires and analyzed using IBM SPSS 25. Descriptive statistics, correlation, and regression analyses were conducted to assess the relationships between motivation factors and job satisfaction, as well as the influence of demographic characteristics. The study found a significant positive relationship between extrinsic motivation factors and job satisfaction, emphasizing the importance of financial rewards and work conditions in enhancing employee satisfaction. However, intrinsic motivation factors demonstrated a negative but statistically insignificant relationship with job satisfaction (β = -0.273, p = 0.090), suggesting that higher levels of intrinsic motivation were unexpectedly linked with lower satisfaction. Additionally, personal factors such as career aspirations, work-life balance, and perceived impact of work showed a significant positive relationship with job satisfaction (r = 0.481, p = 0.000), highlighting their role in shaping employee satisfaction. The study concludes that while extrinsic motivators are crucial for enhancing job satisfaction, intrinsic motivators require better alignment with organizational goals and employee expectations. Moreover, personal motivation factors like career aspirations and work-life balance are essential for sustaining employee satisfaction. It is recommended that Christian Aid South Sudan invest in strategies that enhance intrinsic motivators, such as offering more opportunities for professional growth and recognition. Further research is also needed to investigate the underlying reasons for the negative relationship between intrinsic motivation and job satisfaction in this specific context.
Environmental Sustainability Practices And Operational Efficiency At Nile Breweries Uganda Ltd.
(Uganda Christian University, 2025-05-21) Paul Kato
This study investigated the effect of environmental sustainability practices on operational efficiency at Nile Breweries Uganda Ltd. The specific objectives were to examine the effect of pollution prevention practices, resource efficiency practices, and sustainable product stewardship on operational efficiency. A cross-sectional study design was used, enabling data collection at a single point in time. A mixed-methods approach was used which involved collecting quantitative data from 214 members of operational staff and qualitative data from 10 middle level managers and 3 members of Top. The respondents were sampled using purposive sampling and simple random sampling techniques. Data were collected using questionnaires and interview guide. Quantitative data was analysed using percentages, mean, standard deviation, correlation, and multiple regression analysis, whereas qualitative data was analyzed using thematic analysis as per the objectives of the study. The findings indicated that resource efficiency practices had a significant positive effect on operational efficiency (β = 0.476, t = 5.491, p = .000), demonstrating that enhanced resource management significantly boosts operational performance. Similarly, sustainable product stewardship had a significant positive effect on operational efficiency (β = 0.328, t = 3.950, p = .000), implying that proactive stewardship practices effectively can improve operational efficiency. On the other hand, Pollution prevention practices had a positive but not-significant effect on operational efficiency (β = 0.005, t = 0.062, p = .951), indicating that while pollution prevention practices may be beneficial environmentally, these practices alone do not significantly and sustainably influence operational efficiency. Basing on the findings, it was concluded that adopting and enhancing resource efficiency and sustainable product stewardship practices positively affect operational efficiency at Nile Breweries. However, implementation of pollution prevention initiatives require additional support to maximize their operational benefits. Therefore, it was recommended that management of Nile Breweries strengthen investment in resource-efficient technologies, advance sustainable product designs and packaging, and enhance employee training and awareness programs. Further it was recommended that management support regulatory frameworks, enact clear industry-specific standards, and incentives for adopting sustainability practices which are expected to further improve operational efficiency and sustainability outcomes within the brewing industry in Uganda.
Corporate Governance Practices And Organizational Operational Performance Among The Non- Governmental Organizations. A Case Of Water, Sanitation and Hygiene (WASH) Based Organizations Within Kampala District.
(Uganda Christian University, 2025-05-21) Sarah Natukunda
This study investigates the influence of corporate governance practices specifically stakeholder engagement, transparency and accountability, and ethical behaviour on organizational operational performance among Water, Sanitation, and Hygiene (WASH) Non-Governmental Organizations (NGOs) in Kampala, Uganda. Using a quantitative approach, the study employed a linear regression model to analyze data collected from 162 respondents within these organizations. The regression analysis yielded an R-square of 0.403, indicating that the model explained 40.3% of the variance in organizational performance, with a standardized error of estimate at 0.60188. The findings revealed a strong positive correlation (R = 0.635) between the variables studied, signifying a significant relationship between corporate governance practices and operational performance. Specifically, transparency and accountability (β = 0.454, t = 5.247, p = 0.000) and ethical behavior (β = 0.311, t = 3.770, p = 0.000) were significant predictors of organizational performance. However, stakeholder engagement (β = 0.023, t = 0.292, p = 0.771) was found to be statistically insignificant, underscoring the need for improved stakeholder involvement in the operational frameworks of these NGOs. The ANOVA results further supported the regression findings, with a significant F-statistic (F = 26.465, p = 0.000), indicating that the mean scores on corporate governance practices and operational performance significantly differed among the WASH NGOs. The study concludes that while transparency, accountability, and ethical behaviour are critical to enhancing operational performance, the impact of stakeholder engagement remains underutilized. Recommendations include the adoption of more inclusive stakeholder engagement strategies to maximize the operational effectiveness of WASH NGOs.
Institutional Isomorphism, Reflexivity and Digital Tax Stamp Adoption by Manufacturing Firms in Uganda
(Uganda Christian University, 2025-05-20) Mark Olwa Okello
This study examined the influence of institutional isomorphism and reflexivity on the adoption of Digital Tax Stamps (DTS) by manufacturing firms in Uganda. Despite regulatory efforts to enforce DTS as a tax compliance measure, adoption among manufacturing firms required to implement it remains inconsistent, necessitating an examination of the underlying institutional and organizational factors influencing firms’ decisions. Grounded in institutional theory and structuration theory, the study explores how coercive, normative, and mimetic pressures, alongside firms’ capacity for reflexivity, shape DTS adoption. A cross-sectional explanatory research design was employed, with data collected from 235 employees across various manufacturing firms required by law to use DTS. The study utilized a structured questionnaire to gather quantitative data, which was analysed using descriptive and inferential statistical methods, including exploratory factor analysis, multiple regression modelling, and mediation analysis. The findings indicate that institutional isomorphic pressures significantly impact DTS adoption, with coercive pressures exerting the strongest influence. However, reflexivity did not significantly mediate the relationship between institutional isomorphism and DTS adoption, suggesting that compliance is primarily driven by external regulatory pressures rather than internal organizational reflection. This study contributes to the existing literature on tax compliance and digital transformation by highlighting the dominant role of institutional pressures in shaping firms' compliance behaviour. The findings suggest that policymakers should strengthen enforcement mechanisms as this is what the firms largely respond to. Future research should investigate other drivers such as technological infrastructure, firm size, and leadership commitment to better understand what influences firms’ compliance decisions.
E-governance and Employee Performance in the Ministry of Health Headquarters, Kampala, Uganda
(Uganda Christian University, 2025-05-17) Livingstone Matsiko
This study examined the relationship between e-governance and employee performance in the Ministry of Health (MoH) headquarters, Kampala, Uganda. Specifically, the study investigated the relationship between e-application, e-database, and e-feedback on the one hand and employee performance on the other hand. The study adopted a correlational study design, enabling the performance of both correlation and regression analysis. Data was collected from 209 MoH staff using questionnaires and an interview guide. Quantitative data were analyzed using SPSS software (SPSS V25), while qualitative data were analyzed using thematic analysis. The multiple regression results indicated a positive but not significant relationship between e-application and employee performance (β=0.132, t = 1.838, P=0.067). On the other hand, e-database had a positive significant relationship with employee performance (β = 0.286, t = 4.133, P <0.001). Similarly, the results found a strong positive significant relationship between e-feedback and employee performance (β =0.460, t = 5.798, P <0.001). Whereas all three variables were associated with employee performance, the relationship was significant for e-database and e-feedback. Further, multiple regression results showed that duration on the Job had a significant negative relationship with employee performance (β =-0.366, t =-5.482, P<0.000) and a non-significant negative relationship was observed with the level of education (β = -.165, t = -2.384, P=018). Therefore, it was concluded that e-database and e-feedback systems significantly enhance employee performance at MoH, while e-application showed a positive but not statistically significant relationship. This suggests that the potential of e-applications requires further investigation and enhancement. It is recommended that the MoH revise the National e-Health Policy and National Human Resources for Health policy to incorporate strategies for e-database and e-feedback systems. Additionally, the MoH should advocate for increased investment in technological infrastructure, conduct training and capacity-building programs for staff, and engage stakeholders to ensure the successful implementation and utilization of e-governance technologies. Lastly, further research should be conducted to explore the impact of e-application systems on employee performance and address any factors hindering their effectiveness.
Organizational Justice and Employee Turnover Intentions: A Case Study of Bank of Africa Uganda
(Uganda Christian University, 2025-05-01) Jonas Natamba
Employee turnover intention is a substantial problem all over the world in all the industries. The problem is further impairing to the performance of knowledge intensive industries such as Banks. This study examined the relationship between Organizational justice constructs i.e., Distributive Justice, Procedural Justice and Interactional Justice and employee turnover intentions. The study adopted a quantitative research design utilizing structured questionnaires administered to a sample size of 108 employees of Bank of Africa using a simple random sampling technique across various departments. Data was analyzed using statistical tools to examine the relationship between the dimensions of organizational justice and turnover intentions. Findings reveal a significant negative correlation between perceived organizational justice and employee turnover intention indicating that higher levels of fairness are associated with lower turnover intentions. Procedural Justice and Interactional justice have moderate negative and significant effect on employee turnover intention. The study concludes that fostering a fair and transparent work environment is essential for reducing employee turnover intentions at the Bank. It recommends that Bank of Africa Uganda enhances its fairness in decision-making processes, employee engagement, and interpersonal treatment to improve workforce stability and organizational performance.
Electronic Insurance Management Information System and Employee Performance at Britam Insurance Company Uganda Limited
(Uganda Christian University, 2025-05-08) Doreen Nakubulwa
This study investigated the effect of the Electronic Insurance Management Information System (EIMIS) on employee performance at Britam Insurance Co. Limited. The specific objectives were to examine the effect of the electronic application process, assess the impact of the electronic payment system and evaluate the influence of electronic feedback mechanisms on employee performance. A cross-sectional study design was adopted, allowing for data collection at a single point in time. A mixed-methods approach (triangulation) was employed, using quantitative data from a population of 101 staff and sample size of 89, selected through purposive and simple random sampling techniques. Data were collected using questionnaires for operational staff and interviews with top and middle management. The quantitative data were analyzed using SPSS V25 for descriptive statistics, while qualitative data were analyzed using content analysis. The results indicated that the e-application process had a significant positive effect on employee performance (Beta = 0.312, t = 2.769, P = 0.007), showing that improvements in the process enhanced productivity by streamlining workflows and reducing administrative delays. Similarly, the e-payment system significantly improved employee performance (Beta =0.347, t =2.655, P=0.010), suggesting that efficient payment processes reduced transactional delays and ensured timely financial disbursements. The e-feedback mechanism had a positive but non-significant effect on employee performance (Beta =0.236, t=1.860, P=0.067), implying that while feedback systems had potential, they required further optimization to deliver more impactful results. The study concluded that adopting and enhancing the EIMIS at Britam Insurance positively impacted employee performance, particularly through the e-application and e-payment systems. However, the e-feedback system needed improvements in terms of timeliness and relevance to increase its effectiveness. These findings underscored the importance of investing in technological systems to boost employee productivity and overall operational efficiency. Based on the findings, it was recommended that Britam Insurance continue to enhance the user experience of the e-application process, optimize the e-payment system's processing power and security, and improve the timeliness and relevance of feedback mechanisms. These strategies would further improve employee performance and organizational outcomes.
Effects of Hybridwork Arrangements on Leave Utilisation Among Employee’s: A Case of Childfund International
(Uganda Christian University, 2025) Teddy Aloikin
The shift to hybrid work arrangements after Covid19 significantly changed employee behaviors, particularly in the way they use their allocated leave days. This study explored the effects of hybrid work arrangements on leave utilization among employees, a case of Childfund International, with a focus on three key aspects, I.e autonomy, work experience and sense of belonging. The study was directed by the self- determination theory (SDT), the researcher explored how these three psychological needs as stated by the SDT shape employee’s motivation to take leave in a hybrid work context. The study adopted the sequential explanatory mixed methods research design, that combines quantitative and qualitative approaches to gather comprehensive insights allowing for a better understanding of the research phenomenon. In phase one, quantitative data was collected using a structured questionnaire administered to 76 employees, while in phase two, qualitative data was collected through in-depth interviews guided by the interview guide with 12 key informants. Findings in phase one indicate that autonomy negatively impacts leave utilization, as employees feel they are able to manage personal matters without the need to formally request time off. Work experience on the other hand positively impacts leave utilization, as senior employees are more confident in planning and requesting for leave compared to junior employees. A strong sense of belonging also negatively impacts leave utilization as employees with a greater sense of belonging tend to stay engaged in work related activities even while on leave to show commitment. The study provides recommendations to optimize leave utilization and enhance employee well-being in hybrid work settings, including fostering a culture that encourages leave-taking, implementing clear policies on leave management, and providing targeted support for junior employees. This research contributes to the growing body of literature on hybrid work arrangements and offers practical insights for organizations seeking to balance flexibility with employee well-being.
Capital Structure and Financial Performance of Small and Medium Enterprises in Uganda: A Case Study of Kabale Municipality, Kabale District
(Uganda Christian University, 2024-10-14) Kiconco Charity
The study was carried out to establish the effect of capital structure on the financial performance of SMEs in Kabale Municipality. Specifically, the study concentrated on establishing the effect of debt capital on financial performance of SME’s in Kabale Municipality, the effect of equity capital on financial performance of SME’s in Kabale Municipality and determining the effect of retained earnings on financial performance of SME’s in Kabale Municipality. The study involved 225 respondents from 3 sectors of food processing, real estate, and accommodation and food services and it adopted cross-sectional designs using both quantitative and qualitative Research approaches. Data analysis was done using SPSS and interpreted using mean range 5- point Likert scale and Pearson correlation analysis. This study found out that there is a positive and significant relationship between effectiveness in debt capital and financial performance of selected SMEs in Kabale Municipality. The relationship between the two variables is supported by the r. value of 0.391**and significant value of 0.000. This finding implies that any unit improvement in effective use in debt capital among the selected SMEs in Kabale Municipality can lead to improvement in the level of financial performance among SMEs in Kabale by 39.1 %. The study also found out that any variation in equity capital implementation will lead to a positive and significant variation in financial performance. This finding is confirmed by the Pearson Correlation value (r) of 0.411** and significant value of 0.000 which is far less than the standardized significant value 0.05. This finding suggests that any unit improvement in effectiveness in equity capital among the selected SMEs in Kabale Municipality can lead to improvement in the level of financial performance by 41.1 %. Lastly this study found out that effective use of retained earnings can significantly and positively impact on financial performance of the selected SMEs in Kabale Municipality. This finding is supported by the significant value of 0.000 and the Person Correlation of 0.698**. This finding means that the financial performance of the selected SMEs in Kabale Municipality will be boosted by 69.8% in every unit improvement in the effective use of retained earnings among SMEs. Based on the conclusions related to the specific objectives, it can be concluded that there is a significant relationship between capital structure and financial performance among SMEs in Kabale Municipality-Uganda.
Service Delivery and Customer Retention in Cosmetic Industry in Burundi: A Case Study of Movit Products Company Outlet Bujumbura City, Bujumbura Mairie Province
(Uganda Christian University, 2024-09-21) Dennis Twinamatsiko
This study examined the effect of service delivery on customer retention in the cosmetic industry in Burundi, focusing on Movit Products Company Outlet in Bujumbura. The study aimed to assess the effects of service reliability, responsiveness, assurance, and the moderating effect of external environmental shifts on customer retention. Using a cross-sectional survey design with both quantitative and qualitative approaches, 216 out of 264 targeted participants responded. The study findings revealed that service reliability had a significant and positive relationship with customer retention at (r = .765**, P < 0.01). However, much being a positive predictor, service reliability insignificantly predicted customer retention at (Beta = .026, p=.613 >0.05). Then, service responsiveness was positively and significantly related with customer retention at (r = .746**, P < 0.01) and it positively predicted customer retention at (Beta =.570, p=.000 <0.05). It was also revealed that service assurance and customer retention related at (r= .797**, P < 0.01) and it was also found to be positively and significantly predicting customer retention at (Beta =.449, p=.000 <0.05). The results indicated that the combined constructs of service delivery including service reliability, service responsiveness and service assurance, collectively accounted for 67.8% (Adjusted R Square = .67.8) of the variance in customer retention at Movit outlets. The findings further revealed that External Environmental Shifts when introduced in the model produced the significant results of Path C = 0.360, p-value = 0.000>0.05 which means that External Environmental Shifts have significant moderating effect in the relationship between service delivery and customer retention. Recommendations include implementing a reliable online delivery system, reviewing pricing strategies for affordability, establishing a robust feedback management system, prioritizing customer-centric training, and conducting market analyses to understand external shifts.
Computerised Accounting Systems and Operational Performance of Kyambogo University
(Uganda Christian University, 2023-10) David Waiswa Mwesigwa
This study was carried out to investigate the effect of computerized accounting system on operational performance of Kyambogo University. Three main objectives that guided the study were; to assess the effect of computerized accounting system software, system hardware and determine the extent to which computerized accounting system personnel affects operational performance of public Universities in Uganda. The study reviewed literature to obtain theoretical and empirical underpinning of the study. Across sectional survey that involved the use of mixed methods was used in the study. The study population was 159 of which 87 were academic staff and 72 were administrative staff. The Krejcie and Morgan’s (1970) sample size determination table was used to determine the sample size giving 61 academic staff and 50 administrative staff. Purposive sampling technique was used to select respondents to participate in the study. The study tools were questionnaire and interview guides. The major findings of the study indicated that there was a significant positive correlation between computerized accounting software and operational performance (r = 0.093, p = 0.432 > 0.05). The study showed that there is a statistically significant positive relationship between computerized accounting hardware and operational performance (r = 0.397, p = 0.000 < 0.05). Research shows that there is a significant positive relationship between computerized accountants and operational performance (r = 0.578, p = 0.000 < 0.05). Furthermore, the regression analysis indicated that the adjusted R2 value in the model explain 5.7% of the variation in the operational performance of the University of Kyambogo, p>0.50. In table 4.8 shows the normalized beta coefficients of the independent variables (software, hardware and personnel) included in the model: Software greatly affects the performance. Specifically, software with the lowest contribution β = 0.051< 0.05. This means that a single software improvement unit will result in a 5.1% improvement in the University of Kyambogo’s operational performance. Followed by staff with moderately significant influence with β=0.167, p<0.05 and finally hardware with β=0.252, P<0.05. The study concluded that majority of the hardware materials were not compatible to influence operational efficiency. It was deduced that IFMIS software also known as oracle was so slow in responding to bulky transactions and finally, Personnel normally experience challenges of computer failure, network problems with regarded their operational performance potential. The study advocated for improving computer hardware compatible with the software system to resolve networking challenges and boost operational efficiency. The study recommended that there is need for IFMIS computerized software to be upgraded and redesigned to suit the purpose, overcome slowness in responding to bulky transactions. Personnel normally experience challenges of computer failure, network problems with regarded their operational performance potential. The university should make provisions for routine system maintenance to overcome frequent breakdown of computer hardware
The Effects of COVID-19 on Staff Motivation
(Uganda Christian University, 0030-09-23) Lynn Comfort Kemigisha
This study investigates the Psychological Effect of the COVID-19 Pandemic on Staff Motivation, focusing on Mengo Hospital. Employing a convergent parallel mixed research design, the research collected qualitative and quantitative data concurrently through returned questionnaires from 60 participants. The study identified various psychological effects, including fear of family infection, isolation, concerns about compensation, mental exhaustion, and increased work burden. Notably, a negative correlation between the psychological effect of COVID-19 and employee motivation was observed. To mitigate these effects, the study suggests counseling, training, provision of protective equipment, and community health education to combat nurse stigmatization. Recommendations include government appreciation and rewards for frontline workers, such as nurses, to maintain motivation and adequate compensation. Additionally, the Human Resource Department at Mengo Hospital is advised to grant leave allowances to prevent burnout during peak pandemic times. The researcher calls for government efforts to recruit more health workers and provide subsidized education to ensure a sufficient workforce during crises like epidemics and pandemics.
Technological Innovations and Business Efficiency
(Uganda Christian Univerity, 2023-10-02) Deborah Natabo
The purpose of the study was to establish whether organizations are making use of technology to drive business efficiency and to establish whether technology has had any positive impact on the organizations. The association between the measures of technological innovations and business efficiency for organizations in Kampala District was ascertained during the study. The study employed quantitative methods of data collection and analysis based on a sample size of 144 respondents. Results revealed that the most effective contributor to business efficiency is online marketing (R of 0.894), followed by online business tools (R of 0.722), then labour-saving technologies (R of 0.655) and the least contributor is remote working (R of .0372). The test also revealed that organization's technological innovations have a statistically significant positive relationship with business efficiency since all p values were below the alpha of 0.05 and as such the null hypothesis was rejected. The recommendations were that organizations should embrace technology to boost their profitability, improve productivity, improve customer experience and improve the speed and efficiency of distribution and delivery processes.
Corporate Governance and Performance of Selected Civil Society Organisations in Uganda
(Uganda Christian University, 2023-10-02) Maria Gorretti Mazzi
The study was about the relationship between corporate governance and performance of Civil Society Organisation in Kampala district. A case study of Kampala District. It was guided by three objectives i) To find out the relationship between board composition and performances of CSO in Kampala district, ii) To find out the relationship between Board Evaluations and performance of CSOs in Kampala district, iii) To find out the relationship between duality of CEO and performance of CSOs in Kampala district. The descriptive research design and a mixed research approach were adopted by the study to seek respondents’ opinions on the effects of corporate governance and Performance. The population of the study was 70 with a sample size which was derived using Kreijic Tables of 59 respondents. It is also shown the Adjusted R square of .194 which indicates that 19.4% of the variations that do arise in performance are because of variations in corporate governance. The null hypothesis was rejected as the assessment revealed that STF and SRHR Alliance Uganda corporate governance has a positive relationship with performance. In conclusion, the study notes that Board composition is critical to the success of CSOs. A board that is aligned with the goals and priorities of the organization, has a central strategy, and takes corrective action to ensure that the CSO remains on track, is more likely to perform well. In recommendation, the study suggests that CSOs should conduct a comprehensive review of the current board composition of CSOs in Kampala district. There is also need to consider the diversity of the board composition, including gender, age, ethnicity, professional background and expertise.
Environmental Uncertainity and Performance of SME's : A Case of Covid-19 Pandemic in Kapchorwa District
(Uganda Christian University, 2023-09-29) Faith Chepkurui
The study sought to establish the effect of environmental uncertainty on performance of SMEs during covid-19 pandemic in Kapchorwa district. The study specifically addressed the effects of environmental dynamism, environmental complexity and environmental munificence on performance of SMEs during COVID-19 pandemic. The study was based on a cross sectional research design where quantitative research approach was used. A sample size of 64 respondents who were owners and managers of the businesses were surveyed. Based on correlation analysis, it was established that all the dimensions of environmental uncertainty were positively related to performance of SMEs. The specific maginitude of association for the different dimensions of environmental uncertainty included environmental dynamism (r =.980), environmental complexity (r =.957) and environmental munificence (r =.985). The findings indicated a very significant correlation between environmental uncertainty and performance of SMEs (r =.985). From the findings of the study, it recommended that businesses to become agile and flexible in order to deal with the environmental uncertainty. This will help them to turn the uncertainty/instability into a fortune through innovations. Environmental uncertainty still proves to be one of the best opportunities for SMEs to grow and generate major profits however, its greater lowers firm performance. It further recommended that environmental dynamism, complexity, and munificence are important theoretical dimensions. Finally, the research recommended that there is need to do a comparative study on performance of SMEs under the effect of environmental uncertainty during the period of the COVID-19 pandemic and the pre COVID-19 pandemic period. Key words: Environmental uncertainty, environmental dynamism, environmental complexity, environmental munificence, SME performance.

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