Master of Business Administration

Permanent URI for this collectionhttps://hdl.handle.net/20.500.11951/803

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Internal audit practices on financial accountability in Uganda’s local governments: a case of Mukono District Local government
(Uganda Christian University, 2026-06-08)
The study examined the effect of internal audit practices on financial accountability in Mukono District Local Government. The study was guided by three objectives: to examine the effect of audit quality on financial accountability, to determine the effect of compliance with audit standards on financial accountability, and to assess the effect of follow-up mechanisms on financial accountability in Mukono District Local Government. The study was guided by Agency Theory developed by Jensen and Meckling (1976), which explains the role of monitoring and control mechanisms in enhancing accountability and reducing misuse of organizational resources. A cross-sectional research design employing both quantitative and qualitative approaches was adopted. Data was collected from 70 respondents using questionnaires and interview guides. Quantitative data was analyzed using descriptive statistics, Pearson correlation analysis, and multiple regression analysis with the aid of SPSS, while qualitative data was analyzed using thematic analysis. The findings revealed that audit quality positively influenced financial accountability, although its effect was not statistically significant at the 0.05 level (β = 0.137, p = 0.052). The study further established that compliance with audit standards had a positive and statistically significant effect on financial accountability (β = 0.255, p = 0.001 < 0.05). In addition, follow-up mechanisms had the strongest positive and statistically significant effect on financial accountability (β = 0.597, p = 0.000 < 0.05). Correlation analysis also revealed strong positive relationships between all dimensions of internal audit practices and financial accountability. The regression model indicated that internal audit practices jointly explained 96.3% of the variation in financial accountability (Adjusted R2 = 0.962). The study concluded that effective internal audit practices significantly enhance financial accountability in local governments, with follow-up mechanisms emerging as the most influential factor. The study recommends strengthening internal audit independence, enforcing compliance with audit standards, enhancing management support towards implementation of audit recommendations, and improving monitoring systems to promote accountability and transparency in the management of public resources within local governments.
Examining the use of multimedia resources for information provision at the African Bible University
(Uganda Christian University, 2026-05-28) Praisegrace Joy Kicaobanga
This study was intended to examine the degree and effectiveness of multimedia instructional resources in information provision and suggest approaches for improving use of multimedia instructional resources in African Bible University (ABU) library. The objectives of the Study were to: evaluate the degree of use of multimedia resources, detect challenges students and librarians experience while using multimedia resources, and to suggest approaches to improve use of multimedia resources in ABU library. The researcher used fish bowl draw random sampling technique to determine the sample size of study participants. Data collection instruments were questionnaires and interview guides. ABU library use text, graphics, audiovisuals, audio materials for information provision. Findings revealed that the degree of usage of multimedia in ABU library is high. Multimedia resources helped students and librarians obtain information faster, provide hands-on-experience, enables quick recall of information, increased their motivation and provide fulfilment etc. Challenges included: Catalogue computer has more text multimedia resources, few audiovisual and other multimedia resources, etc. Approaches for improving use of multimedia resources in ABU included: repairing the catalogue computer, improving its speed through quick access tools. The study concluded that multimedia usage is high. Multimedia materials help patrons obtain information faster, provide hands-on- experience, increased motivation, enables quicker recall of information and gave fulfilment. The researcher recommends that ABU grant more time for library user education, provide ICT training to librarians and students and replace catalogue computer. Keywords- Multimedia, Multimedia Instructional Resources, Text, Animation, Graphics, Video, Audio, University, and University Library
Family Business Goveernance and the Sustainability of the Family Enterprise
(Uganda Christian University, 2026-05-16) Nabakooza Lydia
This research explored the role of Family Business Governance and its influence on the sustainability of the sampled private businesses in Nama Sub-County, Mukono District. The research was grounded on the Agency Theory, and a descriptive case study design was used. The sample covered 80 entrepreneurs of private business in the fields of salon and hairdressing, metal fabrication, food processing and restaurants and market vending. Five business enterprises were selected using a quantitative approach with the purposive sampling method. The results indicated that strong involvement of family members in decision-making greatly facilitated sustainability of businesses. A well-developed system of governance affected positive long-term stability and strategic planning. Succession planning was found to be an effective variable determining the sustainability and the company with regularized succession plans showed elevated rates of engagement and inspiration in successors. This study determined that good governance structures improve stability, accountability, and continuity in family business. The research suggested the need to strengthen the processes of decision making by laying down effective structures, which could assure accountability, transparency and efficiency. Future studies should consider the issue of gender in leadership aspects, succession planning and decision-making. Moreover, other research ought to investigate effects of non-family consultants, outside Board members and professional advisors on governance forms
Quality management practices and product consistency at Crown Beverages Ltd
(Uganda Christian University, 2026-06-08) George Leonard Ocokan
This study examined the relationship between quality management practices and product consistency at Crown Beverages Ltd. The objectives were to assess the extent to which quality planning, quality control, and quality assurance influence the uniformity and reliability of products in the organization. A descriptive and inferential research design was employed, with data collected from 199 respondents across top management, senior managers, and operational staff. Structured questionnaires were used to gather information on perceptions and practices regarding quality management, and the data were analyzed using descriptive statistics, Pearson’s correlation, and multiple regression analysis. The findings revealed that respondents generally agreed that quality management practices were implemented, with quality planning, quality control, and quality assurance being moderately to strongly practiced. Quality control and quality assurance were identified as the strongest contributors to maintaining consistent product quality, while employee involvement and resource allocation in quality planning were noted as areas requiring improvement. Correlation analysis indicated strong positive and significant relationships between all quality management components and product consistency (p < 0.01). Multiple regression results showed that quality control (β = 0.476, p < 0.001) and quality assurance (β = 0.328, p < 0.001) significantly predicted product consistency, whereas quality planning had a minimal and non-significant effect (β = 0.005, p = 0.951). Collectively, the model explained 59.5% of the variation in product consistency, highlighting the critical role of operational monitoring, adherence to standards, and systematic quality assurance practices in ensuring uniform product quality at Crown Beverages Ltd. The study concludes that enhancing quality control and assurance mechanisms is essential for sustaining high product standards, reducing defects, and maintaining customer satisfaction. It is recommended that Crown Beverages Ltd. strengthen employee training, allocate adequate resources for quality planning, and continuously monitor quality assurance processes to further improve product consistency and operational efficiency.
Tax administration and entrepreneurial performance of small businesses in Kira Municipality- Uganda
(Uganda Christian University, 2026-05-14) Shallon Kabarungi
This study examined the influence of tax administration on entrepreneurial performance of SMEs in Kira Municipality, Uganda. Anchored on Institutional Theory, the research addressed a critical gap in understanding how the specific institutional dimensions of tax administration—tax purpose and objective, tax knowledge and awareness, and tax assessment—affect SME performance in a developing economy context. The study employed a descriptive cross-sectional research design and collected primary data from 340 SME owners and managers using structured questionnaires. Quantitative data were analyzed using descriptive statistics and multiple regression analysis. The findings revealed that tax knowledge and awareness had a significant positive influence on entrepreneurial performance, while tax purpose and objective also contributed positively by building trust and legitimacy. Tax assessment showed a significant relationship with performance, with fair, transparent, and predictable assessment processes enhancing profitability, innovation, and reinvestment capacity, whereas arbitrary or burdensome assessments reduced them. Overall, the institutional quality of tax administration emerged as a key determinant of SME success in Kira Municipality. The study concluded that although tax administration remains vital for revenue mobilization, its current institutional weaknesses undermine SME growth unless deliberately reoriented to support entrepreneurship. It recommended that policy makers and the Uganda Revenue Authority strengthen tax purpose clarity, intensify taxpayer education programs, simplify procedures, and adopt more transparent, equitable, and predictable tax assessment practices. These measures would reduce compliance costs, promote voluntary compliance, and create an enabling institutional environment for SME expansion, job creation, and inclusive economic development in Uganda.
The relationship between financial inclusion strategies and microcredit access among women-led micro enterprises in Kiko market, Mukono Municipality, Uganda
(Uganda Christian University, 2026-04-27) Keneth Micheal Kabengwa
This study examined the relationship between financial inclusion strategies and microcredit access among women led micro enterprises in Kiko Market, Mukono Municipality, Uganda. Guided by Financial Intermediation Theory and Social Capital Theory, the study pursued three objectives: to determine the effect of formal financial services on microcredit access; to analyse the contribution of financial literacy programs to microcredit access; and to assess the association between group lending models and microcredit access. A quantitative cross‑sectional survey was conducted with 300 women led micro enterprises selected through stratified random sampling. Data were collected using a structured questionnaire and analysed using descriptive statistics, Pearson correlation, and multiple regression analysis. The correlation results revealed that group lending models had the strongest positive correlation with microcredit access (r = 0.64, p < 0.01), followed by formal financial services (r = 0.52, p < 0.01) and financial literacy programs (r = 0.59, p < 0.01). Regression analysis confirmed that group lending models were the most influential predictor (β = 0.34, p < 0.001), indicating that social capital mechanisms such as peer monitoring and collective responsibility effectively substitute for physical collateral. Formal financial services contributed significantly (β = 0.22, p < 0.01), though constrained by collateral requirements and complex procedures. Financial literacy programs also showed a positive effect (β = 0.19, p < 0.05), suggesting that knowledge enhances credit access when combined with other strategies. The three predictors collectively explained 58.4% of the variance in microcredit access (R² = 0.584, F(3,296) = 138.72, p < 0.001). The study concludes that integrated, gender‑sensitive strategies combining group lending with simplified formal products and financial literacy are most effective for enhancing microcredit access among women‑led micro enterprises. Recommendations focus on strengthening VSLA networks, reducing collateral barriers, and scaling financial education programmes. Keywords: Financial inclusion, microcredit access, women led micro enterprises, group lending, formal financial services, financial literacy, Kiko Market, Uganda.
Leadership styles and organisational performance of microfinance institutions in Kampala district, Uganda : a case of three microfinance institutions
(Uganda Christian University, 2026-05-28) Sophia Bangirana
This study examined the influence of leadership styles on organizational performance in selected microfinance institutions in Kampala District, focusing on Deed Microfinance, ASA Microfinance (Uganda) Limited, and Octa Finance Limited. The objectives of the study were to assess the effects of transformational, servant, and transactional leadership on organizational performance. A correlational research design was employed, using both quantitative and qualitative approaches. The study targeted a sample of 207 employees, of whom 192 participated, yielding a response rate of 92.8%. Quantitative data were collected using structured questionnaires and analyzed through descriptive statistics, Pearson’s correlation, and multiple regression analysis, while qualitative data from interviews and focus group discussions supported the quantitative findings. The findings revealed that respondents generally held positive perceptions of transformational leadership (Mean = 3.75, Std. Dev. = 0.903), servant leadership (Mean = 3.91, Std. Dev. = 0.764), and transactional leadership (Mean = 3.91, Std. Dev. = 0.767). Correlation analysis indicated statistically significant positive relationships between all leadership styles and organizational performance (p < 0.01), with transactional leadership showing the strongest association (r = 0.653). Multiple regression results showed that transformational (β = 0.156, p = 0.008), servant (β = 0.169, p = 0.013), and transactional leadership (β = 0.581, p < 0.001) collectively explained 47.4% of the variance in organizational performance (R² = 0.474). The study concluded that all three leadership styles positively influenced organizational performance, with transactional leadership having the greatest impact. It recommended that microfinance institutions strengthen transformational leadership by promoting vision, innovation, and ethical role modeling; enhance servant leadership through employee support, empathy, and community-building; and reinforce transactional leadership by clarifying performance expectations, providing feedback, and ensuring fair rewards. The study highlighted limitations related to the cross-sectional design, sample scope, and reliance on self-reported data, suggesting areas for future research including longitudinal studies, exploration of additional leadership styles, and the moderating role of organizational culture.
Agent banking and customer satisfaction in a major bank in Kampala: a case of Centenary Bank
(Uganda Christian University, 2026) Joyce Chebijira
The study examined agent banking and customer satisfaction at Centenary Bank in Kampala, Uganda. The main objective was to assess the influence of system ease of use, system reliability, and transaction processing speed on customer satisfaction in agent banking services. The study was guided by the increasing adoption of agent banking as a financial inclusion strategy aimed at improving accessibility, efficiency, and convenience in banking services. A descriptive and correlational research design was adopted, using quantitative data collected from a sample of 210 respondents comprising agent banking users and agents. Data was analyzed using descriptive statistics, correlation analysis, and multiple regression analysis to determine relationships between variables and the extent to which the independent variables predicted customer satisfaction. The findings revealed that respondents generally agreed that the system was moderately easy to use (overall mean = 3.75, SD = 0.903), relatively reliable (mean = 3.91, SD = 0.764), and efficient in transaction processing speed (mean = 3.91, SD = 0.767). Customer satisfaction was also found to be high (mean = 3.918, SD = 0.753). Correlation results showed that system ease of use (r = 0.764), transaction processing speed (r = 0.735), and system reliability (r = 0.702) all had strong and significant positive relationships with customer satisfaction at the 0.01 level. Regression analysis further indicated that the predictors jointly explained 47.4% (R² = 0.474) of the variation in customer satisfaction, with transaction processing speed emerging as the strongest predictor (β = 0.502, p < 0.001). The study concluded that system usability, reliability, and transaction speed significantly influence customer satisfaction in agent banking services. It recommended that Centenary Bank should improve system usability, strengthen system reliability, and enhance transaction processing speed to further improve customer satisfaction and service delivery efficiency.
Budgetary process and organizational financial performance Centenary Rural Development Bank
(Uganda Christian University, 2026-06-04) Pauline Apica
The study looked at Centenary Rural Development Bank's financial performance and budgetary procedure. The following objectives served as the foundation for the investigation: to investigate the relationships between Centennial Rural Development Bank's financial performance and budget planning, approvals, and control. The research design used in the study was cross-sectional and combined quantitative and qualitative methods. By reducing time and money waste, making data available, and facilitating the cooperation of information providers, the approach gave the researcher a high degree of validity. About 20.2% of the variation in financial performance was explained by the budget process's preparation, approval, and control, according to the study. Budget planning and Centenary Bank's financial success had a weakly positive link, as supported by the coefficient score of 0.193**.According to the study, budget approvals and financial success have a little favorable relationship. The coeffefficient Value of r = 0.185 ** indicates that Centennial Bank's financial performance was modestly improved by features of budget approval additionally, a moderate relationship between Centenary Bank's financial success and budget control was shown. It was found that Centennial Bank's financial performance was enhanced by better budget control. At 0.384 **, their degree of correlation was favorably significant. Consequently, the study concluded that Centenary Bank's financial performance was not significantly impacted by the creation or acceptance of the budget. In order to compare how other banks handle their financial performance, the report recommends that Centennial Bank's top executives establish a task group.
The influence of financial literacy on investment decisions in savings and credit associations: a case of selected savings associations in Mukono District
(Uganda Christian University, 2026-06-05) Joel Alfred Kibenge
Financial literacy remains a critical determinant of investment decisions particularly within cooperative financial institutions in developing economies. In Sub-Saharan Africa and more specifically within Uganda Savings and Credit Cooperative Organizations (SACCOs) continue to face challenges associated with limited financial literacy among members and management which constrains optimal investment outcomes. This study examines the influence of financial literacy conceptualized through financial knowledge, financial behavior and financial attitudes on investment decisions among selected SACCOs in Mukono District. The study adopted a mixed-methods approach using an explanatory sequential design combining quantitative and qualitative techniques. Quantitative data were collected through a cross-sectional survey of 169 SACCO managers while qualitative insights were obtained from ten key informant interviews involving SACCO leaders and regulatory stakeholders. Statistical analysis including correlation and multiple regression was complemented by thematic analysis to provide an integrated interpretation of findings. The results reveal that financial literacy significantly influences investment decisions, with financial behavior emerging as the most dominant predictor (β = 0.922, p < 0.001), followed by financial attitudes (β = 0.719, p < 0.001) and financial knowledge (β = 0.326, p < 0.001). Collectively these variables explain a substantial proportion of the variance in investment decisions. Qualitative findings further demonstrated that while financial knowledge enhances awareness and analytical capacity effective investment outcomes are largely driven by disciplined financial behaviors and moderated by prevailing attitudes toward risk. Notably limited understanding of complex financial instruments and the predominance of risk-averse attitudes were found to constrain diversification and innovation in investment choices. The study concludes that financial literacy operates as a multidimensional construct in which behavior serves as the primary mechanism translating knowledge into actionable investment decisions. It recommends a shift from traditional knowledge-based training toward behavior-oriented interventions including practical financial training, structured decision-making frameworks and context specific capacity building programs. These findings contribute to both theory and practice by providing empirical evidence on the relative influence of financial literacy components in cooperative financial settings and offering policy relevant insights for strengthening SACCO performance and financial sustainability. Keywords: Financial literacy, investment decisions, SACCOs, financial behavior, financial knowledge, financial attitudes, Uganda, mixed methods.
An exploration of the role of communication strategies on employee performance at the Federation of Uganda Employers
(Uganda Christian University, 2026-05-18) Resty Nambalirwa
The study aimed to explore the role of communication on employee performance at the 10 key informants. Federation of Uganda Employers. It specifically focused on; exploring employees' The findings revealed that communication strategies at the Federation of Uganda closely linked to improved performance through equal access to information, respondents. In addition, questionnaires and interviews were used to collect data from stratified and purposive sampling techniques were applied while selecting the further strengthen employee performance and overall organizational effectiveness. productivity, clarity of roles, teamwork, fairness, motivation, and effective decision consistency, inclusiveness, and communication systems that need to be addressed to perceptions and lived experiences regarding how the Federation of Uganda Employers' Federation of Uganda Employers through enhanced channels, open team dialogue, making. The results further show that employees perceive communication as fair and communication training, a more inclusive organizational culture, and continuous communication strategy influences their performance a sample size of 52respondents employees of the Federation of Uganda Employers and This study was conducted using cross-sectional survey research design where both quantitative and qualitative research approaches. During the data gathering process, Employers have a strong and positive influence on employee performance by enhancing transparency, and consistent feedback, although there are still minor gaps in Lastly, the study recommended the need for strengthening communication at the assessment of communication practices to sustain and improve employee performance.
Financial transparency practices and public trust in financial management in local governments of Uganda: a case study of Mityana Municipality in Mityana District local government
(Uganda Christian University, 2026-05-18) Olivia Kalembe
This study aimed to investigate the effect of financial transparency practices on public trust in financial management in Mityana District Local Government. The study’s objectives were to assess the relationship between the quality and frequency of financial reporting and public trust in financial management; examine effect of access to financial information on public trust in financial management; assess the influence of the quality of the audit process on public trust in financial management and investigate the relationship between citizen participation in the budgeting process and public trust in financial management in Mityana District Local Government. A correlational research design was employed, using a mixed methods approach to gather both qualitative and quantitative data was collected using structured questionnaires and interviews and analyzed through content analysis for qualitative data and descriptive, correlation, and regression analysis for quantitative data. Findings revealed that Audit process (r = 0.82) is perceived as the strongest predictor in the study meaning when citizens perceive audits as independent and transparent, their trust rises most, while financial reporting (r = 0.61) as a construct for financial transparency practices in financial management has a substantial impact on Public trust in financial management and Budget participation (r = 0.54) was reported being important predictor but slightly less influential than reporting and audits. A regression analysis observed with Multiple R-squared = 0.7208 explains 72.1% of the variation in public trust meaning a strong relationship between financial transparency practices of financial reporting, access to information, audit process and budget participation process by local citizens and public trust in financial management while the adjusted R-squared presented by 0.7106 implies that all the tested analysed constructs of financial transparency practices have a strong relation on influence of public trust in financial management which is towards 1 and over 70%. The study indicated an F-statistic (70.98, p < 2.2e-16) implying the model is highly significant overall which is to the effect that the four predictors (Financial reporting, access to information, audit process and budget participation process by local citizens jointly have a statistically significant effect on trust. The study affirms that public trust in local government financial management is rooted not merely in formal compliance with transparency frameworks but in the lived experience of citizens in accessing, understanding, and influencing financial processes. Strengthening inclusivity, responsiveness, and ethical accountability in financial management will therefore remain central to consolidating trust in Uganda’s local governments.
Workplace safety practices and employee commitment in the manufacturing industry in Uganda: a case study of century Bottling Company Limited
(Uganda Christian University, 2026-05-06) Eria Were
This study was prompted by persistent commitment challenges within Uganda’s manufacturing sector and the limited understanding of how workplace safety practices influence employee commitment in this context. The specific objectives were to examine the influence of safety trainings, safety procedures, and management support to safety on employee commitment at Century Bottling Company Limited. A cross-sectional research design was employed, utilizing a quantitative approach. Data were collected from a sample of 161 employees using structured questionnaires. The sample was selected using stratified and simple random sampling techniques to ensure representation across employment categories. Quantitative data were analysed using SPSS Version 26, employing descriptive statistics, Pearson correlation, and multiple regression analysis to determine the relationships between the variables. The findings revealed that all three workplace safety practices significantly and positively influenced employee commitment. Safety procedures (β = 0.156, t = 2.680, p = 0.008) indicated that clear safety rules, visible signage, and procedural enforcement foster higher levels of employee commitment. Safety trainings (β = 0.169, t = 2.509, p = 0.013) suggested that structured health and safety education enhances employee confidence and organizational attachment. Management support (β = 0.581, t = 8.098, p < 0.001) demonstrated that proactive leadership and responsiveness to safety concerns significantly improve emotional and moral attachment to the organization. The study concluded that workplace safety practices, particularly management support, play a crucial role in enhancing employee commitment in Uganda’s manufacturing sector. Based on the findings, it was recommended that Century Bottling Company strengthen its safety training programs, rigorously enforce safety procedures, and foster visible, consistent management involvement in workplace health and safety.
Human Resource Practices, Perceived Organisational Support and Job Satisfaction: The Case of Mukono Government Hospital
(Uganda Christian University, 2025-11-10) Christine Nabadda Mpaulo
This study examined the relationship between human resource (HR) practices, Perceived Organizational Support (POS), and job satisfaction at Mukono government hospital. Specifically, it explored the relationships between HR practices and job satisfaction, HR practices and POS, and POS and job satisfaction. Additionally, the study assessed the mediating effect of POS on the relationship between HR practices and job satisfaction. A descriptive case study design was adopted, with qualitative and quantitative research approaches. Data was collected from 81 respondents using questionnaires and 9 key informant interviews. Regression results show that HR practices (β = 0.399, p < .001) and POS (β = 0.637, p < 0.001) positively influence job satisfaction and jointly account for 58.6% of the variations in job satisfaction (Adj R 2 = 0.586). HR practices were further found to positively influence POS (β = 0.232, p < .05). POS was also found to mediate the relationship between HR practices and job satisfaction (β = 0.358, p > .001). Based on these findings, the study concluded that HR practices are critical in enhancing job satisfaction. POS independently improves employee satisfaction and mediates the relationship between HR practices and job satisfaction. It is recommended that the hospital management should enhance HR practices by providing better working conditions, offering fringe benefits, and creating growth opportunities to improve job satisfaction. Additionally, HR practitioners should foster a supportive work environment that values employee well- being to strengthen perceptions of organizational support and further enhance satisfaction levels among staff.
The Social and Economic Impact of the Artisanal and Small-Scale Gold Mining on the Democratic Republic of Congo Economy: Case Study of ASGM Cooperatives in Ituri Province (2014–2024)
(Uganda Christian University, 2025-09-25) Alphonse Aliango Thumitho
This research thesis targeted to give a unique and significant evidence of the social and economic contributions concerning the impact of ASGM cooperatives business in Ituri province/ DRC on the Country development and economic growth. Specifically, four objectives were addressed in a series of questions that investigated: (i) the nature and processes of the Artisanal and Small Scale Gold Mining (ASGM) cooperative activities in Ituri Province/DRC; (ii) the ASGM cooperatives impacts on the socio-economic transformation both in terms of contributions and shortcomings ; (iii) the challenges encountered by ASGM cooperatives in contributing to their artisanal gold mining activities; (iv) the opportunities and possible alternatives to enhance and make more sustainable the ASGM cooperatives to boost the socio-economic progress. Semi structured questionnaires, interviews, observation and photography were employed to address the set objectives. In the rendez-vous, were quantitative and qualitative data analysis engaged via statistical package for social scientists and microsoft excel whereas inferential data analysis on IV & DV was done first via Pearson correlation to test the correlation level and secondly through Anova regression to measure their significance. Research results confirmed ASGM cooperatives activities as driver of the economic growth through creation of employments, tax payment, its effect on living standard and income, contributions to build the province through housing sector, trade and investment plus supplementary initiatives to shape the trade and investment in the region. In addition to the social development aspect, ASGM cooperatives hands were seen in contributing to rehabilitate a number of roads, schools and bridges infrastructures including contributions to develop sports and charities. A number of side effects of ASGM cooperatives activities were recorded vis-à-vis environmental concerns on fauna, flora and human health in the region. Following numerous challenges facing the ASGM sector in Ituri, the research advocated for the security and peace to be restored in Ituri especially around the mining sites, modern gold refinery to add value to the minerals for more economic benefits, trainings, tax alleviation and subsidies to ASGM sector and plan for after gold mining activities intended for both communities living around gold mining sites and gold dealers.
Organizational Culture and the Adoption of Digital Records Management Systems in Private Universities in Uganda
(Uganda Christian University, 2025-09-20) Rebecca Kemigisha
This study examined the influence of organizational culture on the adoption of digital records management systems in private universities in Kampala, Uganda. The specific objectives focused on assessing the impact of leadership styles, communication patterns, employee attitudes, and organizational norms on system adoption. A cross-sectional survey design was used, targeting administrative staff, IT personnel, and department heads from two private universities. Data were collected using structured questionnaires and analyzed using descriptive statistics. Findings indicated that leadership support, clear communication, positive employee attitudes, and a culture of compliance significantly influenced the successful adoption of digital records management systems. Resistance to change, inadequate training, and inconsistent leadership engagement were key challenges. The study concluded that fostering a supportive organizational culture enhances digital records adoption. It recommended leadership development, improved communication, continuous training, and a collaborative work environment to facilitate system integration.
Performance Appraisal and Employees Performance in Local Governments in Eastern Uganda, a Case of Kapchorwa District Local Government
(Uganda Christian University, 2025-09-15) Jolly Joe Ogwal
This study was carried out to assess the effect of performance appraisal on employees’ performance in organizations using a case study of Kapchorwa District Local Government. The objectives that guided the study were: to establish the effect of performance standards; to determine the effect of the performance measurement and to establish the effect of results dissemination on Employees’ Performance in KDLG. The study adopted a cross sectional design, which involved the collection of real time data from Kapchorwa District Local Government staff, using both qualitative and quantitative approaches. The study covered a population of 120 respondents comprising of Employees, Staff at senior management, and Heads of department and Staff at Middle management and a sample size of 92 respondents of which 71 participated in the study. Purposive sampling technique and Simple random sampling technique was used to select employees in various departments. Findings revealed that there is a moderately strong and statistically significant positive correlation (r=0.968) between Performance standards and Employees Performance, that there is also a moderate and statistically significant positive correlation (r= 0.975) between Performance measurement and Employees’ Performance and a moderate and statistically significant positive correlation (r= 0.916) between Result dissemination and employee performance. The study recommended that for Kapchorwa District Local Government in order to achieve high levels of Employees’ Performance, performance standards should be clear, stated well to meet expectations and deliverables of each employee. The performance standards should be specific to employee roles and responsibilities as stated from their job descriptions as the staff demanding away from having generic tasks to role specific tasks.
EXAMINING THE INFLUENCE OF MANAGEMENT INFORMATION SYSTEMS ON EMPLOYEE PERFORMANCE CASE OF HOFOKAM MICRO FINANCE INSTITUTION HOIMA BRANCH
(Uganda Christian University, 2025-09-30) NAKINTU JUDITH
This research examines the influence of Management Information Systems (MIS) on employee performance at Hofokam Microfinance Ltd, Hoima Branch, highlighting the role of MIS in enhancing organizational efficiency and productivity. A mixed-methods approach was utilized, combining qualitative and quantitative techniques. A survey was distributed among employees to assess their interaction with MIS and its perceived effects on their tasks. In-depth interviews with management explored the strategic role of MIS in decision-making and organizational management. The study found that MIS positively influences employee performance by improving task completion speed and accuracy through real-time data access. Employees reported enhanced data management, reduced errors, and improved customer interactions. Adequate training and a user-friendly interface were critical for maximizing MIS benefits, as trained employees navigated the system more effectively.This research underscores the significant role of MIS in microfinance institutions, recommending ongoing investment in MIS infrastructure, regular staff training, and system updates to optimize employee performance and enhance organizational success. The findings contribute to understanding how MIS can support operational efficiency and decision-making in the microfinance sector.
REFUGEE ECONOMIC POLICY FRAME WORK AND THEIR LIVELIHOOD IN UGANDA. A CASE STUDY OF REFUGEES IN ARUA CITY.
(Uganda Christian University, 2025-09-29) AJULE APOLLO
This study examined the refugee economic policy framework on livelihood of refugees in Uganda with special interest on refugees in Arua city. The study was guided by three objectives: to examine the access to employment on the livelihood of refuges in Arua city; examine the access to land on livelihood of refugees in Arua city and asses access to financing on livelihood of refugees in Arua city. A cross sectional research design was used. The study applied both quantitative and qualitative approaches in the collection of data. The study considered a population of 700 with a sample size of 248 obtained using Krejcie and Morgan (1970) table. The study used questionnaire survey and interviews for collecting data. The findings of the study revealed that; access to employment had a positive significant influence on livelihood of refugees (r=0.378; p=0.000); access to land had a positive significant influence on livelihood of refugees (r=0.668; p=0.000); and access to financing has a positive significant influence on livelihood of refugees (r=0.486; p=0.000). The study recommends that; Arua city authorities should tighten measures that safe guard employees especially refugees from segregation. Policies should be adopted to protect employees who are refugees. Also, the city authorities should create opportunities of employment in both formal and informal sector and these opportunities should be available to both refugees and the host community; land to refugees should be made available to enable refugees to engage in agricultural activities for their food. Also, those purchasing land should be aided by either the government or the humanitarian agencies to enable enough productive land for their business. Besides purchasing land, the government should also consider leasing or granting them free land for their business establishment since their stay may not be permanent in the area; and access to administrative services should be enhanced and simplified to avoid bureaucratic tendencies that delay business establishment processes. Also, the city Authorities should encourage refugees to form business clubs among themselves like village savings and loan associations.
INTERNAL CONTROL SYSTEMS AND ACADEMIC QUALITY ASSURANCE IN PRIVATE HIGHER INSTITUTIONS OF LEARNING: A CASE OF EPISCOPAL UNIVERSITY- SOUTH SUDAN
(Uganda Christian University, 2025-10-14) ALUR VICKY
This study examined the effect of internal control systems on quality assurance in higher education, with a particular focus on Episcopal University in South Sudan. This research focused on the Control Environment, Information Management, and Monitoring components of Quality Assurance because it recognized the significance of internal controls on quality in higher education. A cross-sectional research design was employed, utilizing a quantitative approach that consisted of structured questionnaires administered to university employees. The data were analyzed using IBM SPSS 27, and correlation (r) as well as regression analysis were used to assess the relationship between the study variables. The results showed that Monitoring had a stronger positive correlation with Quality Assurance (r = 0.838, p < 0.01) and was also the most significant predictor in the regression model (β = 0.659, p < 0.001). This shows that regular supervision, structured feedback mechanisms, and performance evaluations enhance quality assurance outcomes. Likewise, Information Management showed a strong positive correlation with Quality Assurance (r = 0.745, p < 0.01) and a major effect in regression analysis (β = 0.365, p < 0.001), underscoring the role of efficient data management and communication systems in maintaining academic standards. However, Control Environment exhibited a weak but significant negative correlation with Quality Assurance (r = -0.157, p = 0.019), signifying that exceedingly rigid internal controls may hinder institutional adaptability and innovation. Ultimately, the study revealed that effective monitoring and information management systems helped institutions of higher learning to excel in quality assurance. Universities ought to consider structured assessments in the evaluation process, invest in digital information systems, and maintain internal controls alongside institutional adaptability. Furthermore, accountability must be prioritized in policy making and implementation while ensuring flexible decision making. There is need for a further investigation on the long-term effects of internal controls on institutional performance and academic quality.

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