School of Social Sciences

Permanent URI for this collectionhttps://hdl.handle.net/20.500.11951/31

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Mediating Effect of Strategy Implementation on the Relationship Between TMT Characteristics and Performance of Ugandan State Agencies
(European Scientific Institute, 2022-11-30) Arthur Nuwagaba; Owino Joseph; Caren Angima; Vincent Machuki
This study aims to determine the mediating effect of strategy implementation on the relationship between TMT characteristics and the performance of Ugandan state agencies. The study was anchored on the theories of the upper echelon and dynamic capabilities. The study adopted a descriptive cross-sectional research design. The target population of the study was the 201 state agencies in Uganda. The study adopted at least three members of the TMT depending on the number of TMT members of the 160 selected state agencies in Uganda to gather the required information. Primary data was gathered using a structured questionnaire that was administered online. Inferential statistics employed regression analysis to test the hypothesis and draw conclusions. Haye’s (2022) PROCESS 4 (model 4) was utilised to test the hypothesis of this study. Furthermore, strategy implementation partially mediates the relationship between TMT characteristics and performance (Indirect effect of strategy implementation, b=.385, p<0.05 and the direct effect, b = .267, p<0.05). From the findings of this study, the research concludes that strategy implementation has a significant partial European Scientific Journal, ESJ ISSN: 1857-7881 (Print) e - ISSN 1857-7431 November 2022 edition Vol.18, No.34 www.eujournal.org 55 mediating effect on the relationship between TMT characteristics and the performance of Ugandan state agencies. In addition, the results imply that the specific mechanism by which the connection between TMT characteristics and the performance of Ugandan state agencies occurs is direct, strategy implementation contributes a part to the relationship. This study recommends that individuals that make the TMT should have significant expert capabilities that give relevance while formulating and executing strategies. The study also recommends that strategy implementation should have a framework that is not affected by politics and corruption. This study also recommends that state agencies in Uganda create a prize and acknowledgment framework for TMTs and personnel who succeed in strategy implementation so they can be persuaded. This is because it is through strategy implementation that the state agencies in Uganda can follow through on their directives and further improve service delivery. Rewards give a chance to the TMTs and staff to contend among themselves and this would bring quality, efficiency, proficiency, and adequacy in delivering services.
Moderating Effect of External Environment on the Relationship Between Tmt Characteristics and Performance of Ugandan State Agencies
(University of Nairobi, 2023-02-12) Arthur Nuwagaba; Caren Angima; Owino Joseph; Vincent Machuki
The main objective of this study was to examine if the external environment moderated the relationship between top management team (TMT) characteristics and the performance of Ugandan state agencies. The external environment was measured using the three dimensions of dynamism, complexity, and munificence. TMT characteristics were measured using the behavioural, demographic, and psychological characteristics of the TMTs. The study was anchored on the upper echelons, environmental dependency, and dynamic capabilities theories. A descriptive cross-sectional research design was adopted. At least three TMT members of the 160 sampled state agencies out of the 201 state agencies in Uganda were selected. 152 agencies accounting for a 95% response rate responded and filled out the questionnaire. Primary data were gathered using a structured questionnaire. Hayes’ (2022) PROCESS Macro was used to test for moderating effect. The findings revealed that the external environment moderates the relationship between TMT characteristics and performance (Interaction term b=.857, t=3.773, p<0.05, ΔR2=.041, F=14.233). This study concludes that the external environment has a significant moderating effect on TMT characteristics and performance. This study recommends Ugandan state agencies to regularly assess and monitor the external environment to identify any changes that may impact the relationship between TMT characteristics and performance. In addition, state agencies should consider the specific TMT characteristics that are most important for driving performance in their particular operating context, and consider developing specific TMT characteristics to effectively navigate the external environment. This study also recommends policymakers consider the external environment when developing strategies to improve the performance of state agencies, evaluate the effectiveness of state agencies, and design and implement policies that affect state agencies.
Savings and Credit Cooperative Societies (SACCOS) As a Source Of Financing Agriculture. Challenges and Lessons Learnt
(Uganda Christian University, 2012) Arthur Nuwagaba
There is growing urge by farmers to form Savings Credit and Cooperative Societies (SACCOs) in Uganda and Mbarara District is no exception. There are over 100 registered SACCOs (District Commercial officer- Mbarara District). Majority of the members of these cooperative societies are farmers who have savings and in most cases do not have collateral to stake in commercial banks and other financial institutions to access Loans. The paper seeks to discuss the contribution of SACCOs as a source of financing agriculture, challenges faced by the SACCOs, lessons learnt and the way forward. This is an empirical study that will be based on what is on ground. It will use some empirical data and will rely mostly on primary data other than secondary data. Agriculture is a back bone of Uganda’s Economy. Almost 70% of Uganda’s exports are agro-based (The New Vision) and the agriculture sector employs 73.3% of the active labour force compared to services which employ 22.5% and industry only 4.2%. There have been concerted efforts by government to improve agriculture and make the agriculture sector more attractive. The many strategies employed by government to make agriculture more attractive include, mechanization, improved seed distribution, farmers education and provision of soft loans. In a bid to finance agriculture, the government of Uganda has encouraged and promoted cooperative societies as an engine to accelerate the accessibility of loans from these cooperative societies which in this case are SACCOs. The aim of promoting these SACCOs is because in developing countries like Uganda, there are low levels of saving culture owing to poor underdeveloped stock markets, dominance of urban based commercial banks, Micro Deposit Taking Institutions (MDIs) and non regulated Micro finance institutions in the financial markets as vehicles for savings. Hence Savings and Credit Cooperatives (SACCOs) are intended to offer an alternative to improve the above un- desirable situation in low income countries especially helping members who in most cases are farmers. Savings and Credit Co-operatives (SACCOs) are community membership-based financial institutions that are formed and owned by their members in promotion of their economic interests. These institutions mobilize and intermediate savings exclusively with in their membership under the co-operative statute 1991. Furthermore, they are one of the several types of cooperatives that are unique micro finance institutions categorized under tier four in the financial market and therefore not regulated by Bank of Uganda. Therefore, Savings and Credit Co-Operatives (SACCOs), one of the several types of co-operatives are unique, legal, member-based Micro-Finance Institutions (MFIs) and unlike many other Micro-Finance Institutions, SACCO owners are also the users of the service that the SACCOs offer.
Service Recovery Efforts as Key to Passenger Loyalty in the Airline Industry: The Case of Rwanda Air
(SEAHI PUBLICATIONS, 2018-03) Arthur Nuwagaba; Polly Bangambaki Namaye; Frank Ahimbisibwe; Sarah Nabachwa; Lydia Kisekka Namateefu; Grace Flavia Lamuno
The study sought to understand how service recovery efforts influence passenger loyalty in the airline industry using the case of Rwanda Air. This study was motivated by the fact that service failure and service recovery have attracted considerable attention in the airline industry. The study was premised on the objective to establish whether the service recovery efforts by the airlines influence passenger loyalty. Using a closed ended- on line administered questionnaire, the respondents were asked to rate the different constructs of service recovery identified through literature review. These respondents were only corporate passengers got from the Rwanda air offices in Kampala and Kigali. The questionnaires were then downloaded and entered into SPSS for Analysis. The relationship between Service Recovery and passenger Loyalty were analysed based on four items as independent variables (Reliability, Responsiveness, assurance and Empathy). Results show that there is a statistical significant positive relationship between service recovery and passenger loyalty, F (4, 86) = 2.461, p< 0.05. R Square .061, this implies that 6.1% of variation in passenger Loyalty was explained by the independent variables included in the model.
The Influence of Operational Managerial Competencies of Business Owners and Managers on Performance of Small-Scale Businesses in Sheema Municipality, Sheema District
(2023-12) Arthur Nuwagaba; Ndyanabo Crinard; Agume K. Anthony
This study assessed the influence of operational managerial competencies on performance of small-scale businesses with special emphasis on the experiences in Sheema Municipality. A cross-sectional design with a quantitative method was used to conduct the study on small-scale businesses in Sheema Municipality. According to the 2021 Sheema Municipality Commercial Office records, the total number of small-scale businesses in Sheema Municipality is 2659, which constituted this study’s target population. This study’s sample size was obtained using Yamane (1967) formula, n = 2659/ (1 + (2659 * 0.052) = 347.80902551, which was approximately, 348 people and the study population included small-scale business owners, managers and resourceful people. The correlational research design was used to make inference about the population from drawing from the sample findings. The study employed stratified random sampling in which 309 respondents participated in the study. A self-administered questionnaire was used to obtain the data from small-scale businesses entities. The findings also revealed that for each additional increase in overall rigour of operational managerial competencies of business owners and managers, performance of small-scale businesses in Sheema Municipality was likely to get an average increase of 2.149 units in performance of small-scale businesses (β = 2.149, p = 0.000). It was concluded that business small-scale business attach importance to operational managerial competencies. The study results led to rejection of the null hypothesis of this study and alternative hypothesis stating that operational managerial competencies of business owners and managers significantly influence performance of small-scale businesses in Sheema Municipality was accepted.
The Relationship Between Loan Assessment and Financial Performance of SACCOs: Evidence From Uganda S
(Bishop stuart university, 2023-03-30) Arthur Nuwagaba; Baluku Watsema; Anthony Agume
The study set out to examine the relationship between loan assessment and financial performance of SACCOs in Mbarara Municipality. The study adopted a non-experimental cross-sectional research design. The study was both descriptive and analytical in nature with a quantitative approach of data collection and analysis. The study gathered quantitative data from 109 participants using questionnaires. Quantitative data gathered using questionnaires was coded and entered into SPSS version 20 for analysis. The analysis was done and findings presented using descriptive statistics in form of frequencies, percentages, mean and standard deviations. Pearson correlation coefficient was utilized to ascertain the statistical significance between the independent and dependent variables. Findings from the study revealed that there is a strong positive relationship between loan assessment and financial performance of SACCOs (r=0.870**, p<0.000). The study concluded that loan assessment positively influences financial performance of SACCOs. The study recommends that SACCOs need to adopt well thought and efficient loan assessment strategies as means to improve their financial performance.
Top Management Team Characteristics and Per formance o f Ug andan State Ag encies
(University of Nairobi, 2022-10-07) Arthur Nuwagaba; Vincent Machuki; Owino Joseph; Caren Angima
There has been variation in the performance of state agencies in Uganda, with some displaying excellent results in following their mandates, while others are performing dismally. Past research has exhibited that Top Management Team (TMT) characteristics affect the performance of organisations. The main objective of this study was to determine the relationship between TMT characteristics and the performance of Ugandan state agencies. The study was anchored on the upper echelons theory. The study adopted a descriptive cross-sectional research design. The target population of the study was the 201 state agencies in Uganda. The study adopted at least three members of the TMT depending on the number of TMT members of the 160 selected state agencies in Uganda to gather the required information. Primary data was gathered using a structured questionnaire that was administered online. Inferential statistics employed regression analysis to test the hypothesis and draw conclusions. The results of the study showed that there is a significant relationship between TMT characteristics and the performance of Ugandan State Agencies (Adjusted R2 = .241, F = 49.071, p<0.05. This study concluded that behavioural characteristics contributed more to the performance of agencies than psychological and demographic characteristics. The study recommends that the recruitment process of TMTs should include demographic, behavioural, and psychological characteristics as requirements. The management should focus on formulating their strategies of maintaining or hiring knowledgeable employees who have good experience and are in the age bracket of 40. Also, all state agencies in Uganda should think of policies on the capabilities of the individuals of the TMT. The study recommends a gender balance in Ugandan State Agencies to have gender inclusion in the government to have one-third gender representation.

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