Quality Management and Education Service Delivery in Primary Schools in Bukedea District Uganda

Abstract

The study examined how quality management contributes to education services delivery in the primary schools Bukedea district. The following objectives were used; to examine the contributions of planning in education service delivery in primary schools in Bukedea district, to assess how funding contributes to education service delivery in primary schools in Bukedea district and to establish the contributions of monitoring to education service delivery in primary schools in Bukedea district. The descriptive research design involving both qualitative and quantitative was used. A sample size of 132 respondents was drawn from the population of 197. The instruments used were questionnaires, interview guides, observation guides and document checklist. The SPSS were used to analyze quantitative data whereas content analysis was used to analyze qualitative data. The findings revealed that planning has insignificant effect on the quality management of education service delivery in Bukedea district as reflected by the regression analysis with the R Square of 10.6% and with a P Value of 0.229. It was revealed that funding has a significant effect on the quality management of education service delivery as reflected by the regression analysis with the R Square of 50.6% and with a P Value of 0.000. Finally, monitoring was found to significantly affect education service delivery as reflected by the regression analysis of the R square of 48.1% and with a P value of 0.000. The study recommends that school administrators should generate the SIP with clear priorities which target the achievement of school goals, The MOES should increase the UPE capitation grants given to schools for the purpose of improving education service delivery and the Local Governments should strengthen school inspection and monitoring. A similar study should be carried out on secondary schools in other districts.