Exploring the causes and consequences of caregiver turnover at Watoto Childcare Ministries

Abstract

The study explored the causes and consequences of caregiver turnover at Watoto Childcare Ministries, with objectives to examine its causes, effects on children, and strategies to reduce turnover. A qualitative case study design was employed, and data were collected through in-depth interviews, key informant interviews, and focus group discussions. Findings revealed that caregiver turnover is influenced by organizational and job-related factors, particularly high workloads and the emotional demands of caring for vulnerable children, which cause fatigue and stress. Frequent turnover disrupts the continuity of care and requires repeated recruitment and training of new staff. The study also found that turnover negatively affects children, as frequent changes in caregivers disturb emotional stability. Children often form strong attachments to caregivers, and their departure can cause sadness, confusion, insecurity, and anxiety, impacting trust and participation in daily activities. To address turnover, the study identified strategies such as regular training programs, mentorship initiatives, supportive supervision, team-building activities, staff meetings, and recognition of caregivers’ efforts. The study recommended that management improve working conditions by ensuring manageable workloads, balanced caregiver-to-child ratios, and adequate rest time to enhance caregiver retention and maintain stable, high-quality care for children.