Electronic Insurance Management Information System and Employee Performance at Britam Insurance Company Uganda Limited

Abstract

This study investigated the effect of the Electronic Insurance Management Information System (EIMIS) on employee performance at Britam Insurance Co. Limited. The specific objectives were to examine the effect of the electronic application process, assess the impact of the electronic payment system and evaluate the influence of electronic feedback mechanisms on employee performance. A cross-sectional study design was adopted, allowing for data collection at a single point in time. A mixed-methods approach (triangulation) was employed, using quantitative data from a population of 101 staff and sample size of 89, selected through purposive and simple random sampling techniques. Data were collected using questionnaires for operational staff and interviews with top and middle management. The quantitative data were analyzed using SPSS V25 for descriptive statistics, while qualitative data were analyzed using content analysis. The results indicated that the e-application process had a significant positive effect on employee performance (Beta = 0.312, t = 2.769, P = 0.007), showing that improvements in the process enhanced productivity by streamlining workflows and reducing administrative delays. Similarly, the e-payment system significantly improved employee performance (Beta =0.347, t =2.655, P=0.010), suggesting that efficient payment processes reduced transactional delays and ensured timely financial disbursements. The e-feedback mechanism had a positive but non-significant effect on employee performance (Beta =0.236, t=1.860, P=0.067), implying that while feedback systems had potential, they required further optimization to deliver more impactful results. The study concluded that adopting and enhancing the EIMIS at Britam Insurance positively impacted employee performance, particularly through the e-application and e-payment systems. However, the e-feedback system needed improvements in terms of timeliness and relevance to increase its effectiveness. These findings underscored the importance of investing in technological systems to boost employee productivity and overall operational efficiency. Based on the findings, it was recommended that Britam Insurance continue to enhance the user experience of the e-application process, optimize the e-payment system's processing power and security, and improve the timeliness and relevance of feedback mechanisms. These strategies would further improve employee performance and organizational outcomes.