Role Conflict and Burnout of Administrators in Higher Education Institutions in Uganda

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Based on the role conflict theory, the study examined role conflict and job burnout of Higher Educational Institutions administrators in Uganda. Therefore, the study sought to fill the gap since most studies on burnout that have been conducted in universities are about Teaching staff not on administrators. The study also aimed at examining the link between role conflict and burnout among administrators since they interact with students, staff and the public. The specific objectives of the study included the following: To establish the effect of role conflict on burnout of academic administrators. To examine the effect of role conflict on burnout of administrators. To examine the institutional differences on influence of role conflict and burnout among Higher Education administrators. To assess the role conflict and burnout experiences among university administrators. The study employed a mixed methods research specifically explanatory sequential approach. A burnout inventory and interview tools were administered to respondents and participants. Findings revealed the following: Role Conflict led to burnout especially on academic administrators with length of service having a significant relation with emotional exhaustion. Role conflict led to burnout with Time based construct, Age and Gender of respondents having significant relationship with emotion exhaustion. On institutional levels administrators from both Universities experienced role conflict and burnout The qualitative findings indicated quite a number of experiences that the participants were going through which showed the presence of role conflict and burnout. The study concluded that role conflict is a predictor of burnout dimensions most especially emotional exhaustion of academic and administrators across institutions. Higher education administrators should be interested in the mental state of their staff because as earlier noted emotional exhaustion was the most significantly burnout dimension predicted by role conflict. Key Words: Role Conflict, Burnout, Academic Administrators, Administrators Higher Educational Institutions