Master of Arts in Theology and Healthcare Management

Permanent URI for this collectionhttps://hdl.handle.net/20.500.11951/797

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    The Role of Chaplaincy in Resolving Conflicts Between Health Workers and Patients in Church Founded Health Facilities. A Case of Mukono Church of Uganda Hospital in Mukono Diocese
    (Uganda Christian University, 2024-10-14) Harriet Nambuya
    This research was intended to explore the role of the Chaplaincy in resolving conflicts between Health Workers and Patients in church founded health Facilities. The study of Mukono Church of Uganda Hospital in Mukono Diocese like any other health facilities, experience conflicts between Health Workers (HW) and Patients some of which have escalated and ended into courts of law, that seem to have challenged the responsible leaders, thus seeking for a remedy. Though the causes of these conflicts are known, there has not been any step taken to resolve them. The chaplaincy seems not to have been involved and yet resolving conflicts among health workers and patients should have been one of its roles. Therefore, this research study was aimed at identifying the roles of the chaplaincy in resettling such conflicts. The research had three objectives that included the establishment of the role of Chaplain in addressing conflicts between health workers and patients, find out the common conflicts at the health facility, evaluate the different strategies chaplaincy can employ in managing conflicts at different levels, and suggest ways on how to engage Chaplains in addressing conflicts between health workers and patients. A study design was adopted in which both qualitative and quantitative approaches were used to gather information and analysis of data. The sampling techniques included purposive and simple random samplings supported by use of self-administered questionnaires whose intension was to complement each other in case errors appeared. This research study is composed of five chapters, chapter one providing the foundation of the study on which other prospective chapters build on and key areas include literature review presented according to the objectives of the study and the methodology utilized in the whole research process. Chapter two is composed of presentation of data and analysis in response to objectives in form of research questions designed from the objective of the research study. Chapter three presents the discussion of the findings in reference to research study. chapter four is the theological perspective or reflection on the study. While Chapter five gives the summary, conclusion and recommendations. The outcomes indicated that 97.1% of the participants were in favor of Chaplains taking center stage in addressing conflicts between health workers and patient while only 2.8% were against. The 2.8% of the response had other reasons that chaplains can also work in hospitals along with doctors or nurses, actually some were asking what job title can that be, while other totally ignorant about the whole issue. It was also noted, they should be part of the management from the top to the slop stewards (rank and file). This implies that it is long overdue in tapping on the resource of chaplaincy and bring sanity in the health sector.