Masters in Business Administration-MUC

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EFFECTS OF MANAGER’S SOFT SKILLS ON EMPLOYEE PERFORMANCE: A CASE OF MALABA BORDER IMMIGRATION CLUSTER
(2024-09-28) Kaguruka Jessy
The study examined the effect of manager’s soft skills on employee performance of Malaba immigration border post in Tororo District in Eastern Uganda. The study was guided by the following specific objectives; to determine the effect of manager’s work ethics on employee performance, to examine the effects of manager’s communication skills on employee performance and to analyze the effect of manager’s Leadership skills on employee performance. The study used qualitative and quantitative approaches and a case study design. Questionnaires were used to collect data from 51 respondents. Descriptive statistics, and linear regression analysis were used to analyze data. The study findings indicated that manager’s work ethic was insignificant to employee performance with Beta values of .036 at P=0.674, while manger’s communication skills with Beta value of 0.717 at P=0.000 and manager’s leadership skills with Beta value of 0.249 at P=0.000 were found to be positively and significantly related to employee performance. The study recommends that managers should be more proactive in ethics and integrity and also maintain communication skills and practice good leadership skills. Keywords: Soft skills, Ethics, communication skills, leadership skills, and employee performance