Masters in Business Administration-MUC

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Browsing Masters in Business Administration-MUC by Author "Jorem Otim"

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    E-banking and Financial Performance in Commercial Banks in Uganda: A Case Study of Selected Branches in Stanbic Bank Eastern Region
    (Uganda Christian University, 2024-08-09) Jorem Otim
    This research report was carried out to present the factual findings concerning the effect of E banking on financial performance of selected Stanbic banks in Eastern Uganda and finds out possible solutions to the financial challenges facing the selected banks, the objectives were to determine the effect of internet banking on financial performance of selected Stanbic Banks in Eastern Uganda, to establish the effect of ATM banking on financial performance of selected Stanbic Banks in Eastern Uganda, to determine the effect of mobile banking on the financial performance of selected Stanbic Banks in Eastern Uganda The research design used in this study was descriptive research design. Both quantitative and qualitative approaches were used in this study. The population of the study constituted of 80 respondents from whom a sample size of 66 was selected. The researcher use random sampling and purposive sampling techniques. The finding shows that internet banking has a positive and significant effect on financial performance. The findings also reveal that ATM banking is the second contributor to financial performance with a Beta value of 0.450 at 0.007 level of significance. The findings further reveal a moderate positive and significant effect of Mobile banking and financial performance as the least contributor to financial performance with a Beta value of 0.021 at 0.929 level of significance. Therefore the researcher recommends that the management of Stanbic Bank should continue promoting internet banking through introducing internet enabled soft wares and programmes that enable the clients to access their account transactions. This shall ensure convenience among the client’s thus increasing customer transaction frequencies and processing time and costs.