Masters in Business Administration-MUC

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Browsing Masters in Business Administration-MUC by Author "Jonnah Nyango"

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    Effect of Internal Organizational Factors on Employee Performance of Commercial Banks in Eastern Uganda. A Case Study of Centenary Bank, Mbale Branch
    (Uganda Christian University, 2024-08-02) Jonnah Nyango
    This study examined the effect of internal organizational factors on employee performance at Centenary Bank, Mbale branch. Specifically, the study examined the effect of organizational structure, management support, and organizational culture on employee performance. The study was grounded on the Contingency Theory. The research employed a positivist research philosophy with descriptive analysis. The population of this study was 75 employees of Centenary Bank Mbale branch. The sample respondents were 63 respondents drawn from the Centenary Bank Mbale branch of which only 59 returned the questionnaires for results analysis. Questionnaires and interview guides were the main data collection tools while analysis involved the use of both qualitative and quantitative statistical techniques. The study established a positive and significant effect of, organization structure r=0.964, management support, r=0.985, and organization culture, r= 0.973, on employee performance. The study concluded that internal organization factors have a significant impact on employee performance. As such the research concluded that effecting changes in the organization structure, management support and organization culture will significantly lead to better employee performance. In regard to the organization structure and culture, the study recommends that bank should align their structure to the changing operating environment and ensure awareness of the corporate culture among employees. Further, managers are advised to instill a culture of involving employees in decision-making and extend the rewards and recognition systems which will be instrumental to fostering management support. Lastly, due to changing environment, the study recommends that bank should develop relevant infrastructure to support remote working and improve on the available facilities to employees at the workplace.