An Analysis of Effectiveness of Remote Monitoring Methods Used by World Vision International During COVID-19 Situation in Bidi-Bidi Refugee Settlement

Abstract

The COVID-19 pandemic significantly disrupted humanitarian operations worldwide, compelling agencies to adopt remote monitoring mechanisms to maintain project oversight amidst restricted field access. This study investigates the effectiveness of remote monitoring methods employed by World Vision International in Bidi-Bidi Refugee Settlement, Yumbe District, Uganda, one of the largest refugee settlements in Africa. The research was structured around three core objectives: (1) to identify the forms of remote monitoring methods used; (2) to assess the effectiveness of these methods during the pandemic and (3) to explore the challenges encountered in their implementation. Utilizing a mixed-methods design, the study integrated quantitative data from structured questionnaires with qualitative insights from key informant interviews involving staff, community monitors, and local leaders. Findings revealed that the predominant remote monitoring method were Information and Communication Technology (ICT) tools such as mobile phones, WhatsApp, Zoom, and email and the Integrated Community-Based Monitoring (ICBM) method, which leveraged local structures and leadership to facilitate data collection and reporting. These methods proved moderately effective in ensuring timely project monitoring, cost efficiency, and continuity in service delivery. However, several constraints limited their overall effectiveness. Key challenges included inadequate training on digital tools, high communication costs, inconsistent internet access, limited data verification capabilities, and security risks for community-based monitors. The study emphasizes the need for targeted policy interventions, government support for digital infrastructure, and capacity strengthening of local actors to enhance the robustness and inclusivity of remote monitoring in humanitarian settings. It contributes to the existing literature by contextualizing remote monitoring in crisis settings and offers recommendations to optimize its implementation during future emergencies. Key terms: Remote monitoring, effectiveness, humanitarian sector, pandemic situation.