Understanding ICT adoption amongst SMEs in Uganda: Towards a participatory design model to enhance technology diffusion

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dc.contributor.authorKyakulumbye, Stephen
dc.contributor.authorPather, Shaun
dc.date.accessioned2021-01-20T11:20:21Z
dc.date.available2021-01-20T11:20:21Z
dc.date.issued2021-01-19
dc.description.abstractPolicy statements by the United Nations, the African Union and most African countries boldly pronounce on the anticipated benefits of the internetworked world and associated ICT to society in general and to the world of business specifically. In terms of the latter, Small and Medium Enterprises (SMEs) are recognized as being critical to the growth of developing economies. There is consensus that this sector has considerable potential for improved business outcomes through the harnessing of Information and Communication Technologies (ICTs). However, a problem of low adoption of ICT in this sector still prevails in Africa and there is a gap in our understanding of the reasons for this. In light of this problem, this paper reports on a survey of Ugandan SME owners in which their ICT pre-usage beliefs and attitudes are explored. The study identified four pre-use factors that are correlated with ICT use. The pre-usage beliefs which significantly influence decisions to adopt and use ICT include Benefit expectation, ICT learnability, User-confidence, and User-friendliness. These are found to be key determinants of ICT adoption. ICT support and ease-of-use on the other hand were factors that did not correlate with decisions to use ICT. However, it is found that there is a low predictive capability (17.7%) of pre-usage beliefs and attitudes in respect of prior use or non-use of ICT among SMEs. As such, this study found that other contextual factors constitute a greater (82.3%) predictive percentage. In light of this, the paper concludes by recommending an ICT participatory design process to mitigate ICT pre-use scepticism among SMEs owners.en_US
dc.identifier.citationStephen Kyakulumbye & Shaun Pather (2021): Understanding ICT adoption amongst SMEs in Uganda: Towards a participatory design model to enhance technology diffusion, African Journal of Science, Technology, Innovation and Development, DOI: 10.1080/20421338.2020.1802843en_US
dc.identifier.urihttps://hdl.handle.net/20.500.11951/899
dc.language.isoenen_US
dc.publisherAfrican Journal of Science, Technology, Innovation and Developmenten_US
dc.subjectICT adoptionen_US
dc.subjectAntecedentsen_US
dc.subjectScepticismen_US
dc.subjectTechnophobiaen_US
dc.subjectICT pre-usage beliefs and attitudesen_US
dc.titleUnderstanding ICT adoption amongst SMEs in Uganda: Towards a participatory design model to enhance technology diffusionen_US
dc.typeArticleen_US
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