Browsing by Author "Emmanuel Watuwa"

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    Assessing the Usability of Integrated Financial Management Information Systems (IFMS) in Uganda: Case Study of Mbale Local Government
    (IST-Africa Institute and IIMC, 2024-05-07) Emmanuel Watuwa; Emmanuel Eilu
    While numerous challenges are hindering the expected outcome of the Integrated Financial Management Systems (IFMS) in Uganda, one of the most notable challenges affecting IFMS is the usability challenge. Yet, little or no studies have so far examined the usability challenges of IFMS in Uganda. Hitherto, usability challenges can be a serious detriment to the successful implementation and continuous usage of IFMS. To assess the usability level of IFMS in Uganda, the Mbale Local government located in eastern Uganda was selected as a case study. The System Usability Scale SUS) was used to measure the usability of the IFMS used by the Mbale local government administration. Developed by John Brooke in 1986, the SUS is a simple, ten-item scale used to conduct usability assessments on a system. Open-ended questionnaires were also used as a follow-up tool. The average SUS score findings for the IFMS used in Mbale local government is 67.5 representing about 45 percent usability, which is poor. IFMS users recommended conducting IFMS training, regularly upgrading IFMS modules, providing appropriate user rights and access levels to local government staff, motivating IFMS users with incentives, providing adequate ICT support and assistance to local government staff, implementing robust network infrastructure and providing backup solutions, upgrading the existing infrastructure to be compatible with the IFMS, embracing user cantered design of the IFMS among others.
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    Assessing Usability of IFMS in Local Government: A Case Study of Mbale District Local Government
    (Uganda Christian University, 2024-07-05) Emmanuel Watuwa
    Many governments in Africa are still exploring better ways to promote accountability, transparency, efficiency, effectiveness, secure data, and a more robust means of fiscal accountability in PFM (Eilu, 2019). Uganda offers an example of a country where introduction of a government IFMS was overwhelming welcomed and adopted from the start. The Implementation of the IFMS was motivated by the Ugandan Government’s desire to improve efficiency in budget preparation, execution and financial reporting (Baguma,2020). The implementation of the system began in March 2003 with the mapping and necessary configuration followed by user acceptance and testing operations in February 2004 (Baguma,2020). The implementation of IFMS in Mbale local government began in July 2012 and 2016 respectively (MFP&ED) While numerous challenges are hindering the expected outcome of the Integrated Financial Management Systems (IFMS) in Uganda, one of the most notable challenges affecting IFMS is a usability challenge. Yet, little or no studies have so far examined the usability challenges of IFMS in Uganda. Hitherto, Usability challenges can be a serious detriment to the successful implementation and continuous usage of IFMS. To assess the usability level of IFMS in Uganda, Mbale City located in eastern Uganda was selected as a case study. The System Usability Scale (SUS) was used to measure the usability of the IFMS used by the Mbale City administration. Developed by John Brooke in 1986, the SUS is a simple, ten-item scale used to conduct usability assessments on a system. Open-ended questionnaires were also used as a follow-up tool. The average SUS score findings for the IFMS used in Mbale City is 67.5 representing about 40% usability, which is poor. IFMS users recommended more training, capacity building, and service desk among others, to tackle their user complaints